Spa & Salon Receptionist

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Spa & Salon Receptionist answers incoming calls and books appointments courteously while providing top-quality guest service to pool and spa clientele. The role operates in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Responsibilities include reception and administrative duties as well as assisting guests and maintaining the cleanliness, safety, supplies, and records of locker room, pool, spa, and exercise areas. Hours are determined by a 24-hour schedule.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Experience handling money and operating a cash register.
Excellent knowledge of English grammar, punctuation, and spelling.
Computer proficiency with office programs, including Microsoft Word; ability to operate the SpaSoft system and spreadsheets.
Professional appearance and demeanor when dealing with the public.
Excellent communication skills, including the ability to write routine correspondence and speak effectively with the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to climb or balance; stoop, kneel, crouch, or crawl.
Ability to lift spa and exercise equipment.
Ability to stand, walk, and move through all areas of the casino and resort.
Ability to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Must be able to work in an environment where smoking is permitted.

Nice To Haves

Three to five years of administrative or clerical work experience preferred.
Spa or salon experience preferred.

Responsibilities

Greet guests in a cordial and professional manner.
Answer calls, book appointments, take accurate messages, transfer calls when appropriate, and resolve problems or provide requested information.
Listen to and resolve customer complaints and problems.
Receive payments and record receipts for services.
Receive, open, and distribute incoming mail when directed.
Maintain supply inventory and request items weekly or as needed.
Maintain departmental and administrative records and files.
Keep current records of staff schedules and availability.
Maintain the lobby or reception area, including caring for plants and straightening magazines.
Provide information about the establishment, its departments, employees, and services.
Assist and instruct spa guests on proper and safe equipment use as needed.
Ensure locker room, pool, spa, and exercise areas are stocked with complimentary guest amenities.
Collect soiled linens and replenish areas with fresh supplies.
Clean locker room, pool, shower, Jacuzzi, steam room, exercise, and cardiovascular areas to keep them sanitary and safe.
Complete and maintain records of water and pool conditions, emergency medical treatments, and other relevant incidents.
Inspect recreational equipment for safety hazards, damage, or wear.
Assist department managers as needed.
Understand and comply with information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional, pleasant, friendly, and professional customer service and maintain a professional working environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required Seneca Gaming Corporation training programs within nine months of employment.
Attend necessary meetings.