Spa & Salon Manager

Seneca Gaming Corporation•Niagara Falls, NY

About The Position

The Spa & Salon Manager manages or coordinates Spa and Salon activities, personally or through subordinates, to optimize the use of equipment, facilities, and personnel. All duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position establishes service standards, prepares and monitors budgets, analyzes operations, and oversees staffing and employee retention. It also hires, trains, schedules, evaluates, and supervises assigned personnel; investigates customer complaints and employee issues; and works to improve guest satisfaction and work practices. The manager ensures compliance with purchasing, HR, TERO, administrative, safety, health, and information security requirements. They promote positive public and employee relations, maintain a clean and safe work environment, provide professional customer service, attend meetings, and complete required SGC training within nine months of employment. Duties may change as needed. Hours are determined by a 24-hour schedule. The role requires a high school diploma or equivalent, four to five years of spa and/or salon management experience (or an equivalent combination of experience and education), and a New York State license as a cosmetologist, massage therapist, or esthetician. The manager must have financial knowledge to assist with departmental budgets, proficient computer skills, strong communication and interpersonal abilities, problem-solving skills, and proven leadership ability. The work environment is usually moderately loud, with louder noise on the casino floor, and permits smoking. The manager must be able to work with salon products and equipment, perform light lifting, stand and walk throughout casino and hotel areas, communicate effectively, and maintain stamina and a professional mental attitude in a fast-paced casino environment.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Four to five years of spa and/or salon management experience, or an equivalent combination of experience and education.
Must hold a New York State license as a cosmetologist, massage therapist, or esthetician.
Financial knowledge sufficient to assist with creating and adhering to departmental budgets.
Proficient computer skills.
Excellent communication skills, including the ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Proven leadership ability to guide subordinate supervisors and support effective employee relations.
Strong interpersonal skills for oral and written communication with subordinates, guests, and management personnel.
Ability to work with salon products and equipment and perform light lifting.
Ability to stand, walk, and move through all areas of the casino and hotel.
Ability to maintain physical stamina and a proper mental attitude under pressure in a fast-paced casino environment.
Must be able to work in an environment where smoking is permitted.

Responsibilities

Establish and implement standards and procedures to ensure a high level of guest service.
Prepare budgets and ensure compliance with established budgets.
Prepare ongoing management and operational analyses, oversee operational functions and staffing, and support employee retention.
Interview, hire, train, schedule, appraise, and supervise directly assigned personnel.
Research ways to improve guest satisfaction and work applications.
Investigate customer complaints and employee issues and respond appropriately.
Adhere to Purchasing, HR, and TERO compliance requirements.
Enforce administrative policies, procedures, safety rules, and health regulations.
Promote positive public and employee relations.
Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
Understand and comply with information security policies and procedures, including the SGC Acceptable Use Policy.
Provide exceptional customer service and communicate pleasantly, professionally, and courteously with patrons, supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment.
Attend necessary meetings.