Spa & Salon Manager

Seneca Gaming Corporation • Niagara Falls, NY

9d

About The Position

The Spa & Salon Manager manages or coordinates, personally or through subordinates, Spa and Salon activities to optimize the use of equipment, facilities, and personnel. The position operates within Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The manager is responsible for guest service standards, budgets, operational analysis, staffing, employee supervision, compliance, and maintaining a safe and professional work environment. The role requires a New York State license as a cosmetologist, massage therapist, or esthetician, along with spa and/or salon management experience. Work takes place in a casino/hotel environment that is usually moderately loud, may be loud on the casino floor, and permits smoking. Hours are determined by a 24-hour schedule.

Requirements

• Must be at least 18 years old upon employment.
• High school diploma or equivalent required.
• Four to five years of spa and/or salon management experience, or an equivalent combination of experience and education.
• Must hold a New York State license as a cosmetologist, massage therapist, or esthetician.
• Must have the financial knowledge necessary to assist with creating and adhering to departmental budgets.
• Must have proficient computer skills.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively with the public, employees, and customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
• Proven leadership ability to guide subordinate supervisors and support effective employee relations.
• Strong interpersonal skills for oral and written communication with subordinates, guests, and management personnel.

Responsibilities

• Establish and implement standards and procedures to ensure the highest level of guest service.
• Prepare and create budgets and ensure compliance with established budgets.
• Prepare ongoing detailed management and operational analyses; oversee operational functions and proper staffing, including employee retention.
• Interview, hire, train, schedule, appraise, and supervise directly assigned personnel.
• Research new and innovative ways to improve guest satisfaction and work applications.
• Direct investigations into customer complaints and employee issues and respond accordingly.
• Adhere to Purchasing, HR, and TERO compliance requirements.
• Enforce administrative policies, procedures, safety rules, and health regulations.
• Promote positive public and employee relations.
• Maintain a clean, safe, hazard-free work environment within the area of responsibility.
• Maintain an understanding of information-security policies and guidelines, including the Seneca Gaming Corporation Acceptable Use Policy, and comply with them.
• Provide exceptional customer service and communicate pleasantly, professionally, and in a friendly manner; maintain a professional work environment with supervisors, managers, and staff.
• Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
• Complete all required SGC training programs within nine months of employment commencement.
• Attend necessary meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED