Salon & Spa Leader

Life Time Inc. • Jacksonville, FL

23h

About The Position

The Spa Manager leads the Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations. The role drives revenue, oversees department operations and financial levels, and ensures excellent customer service. The Spa Manager is responsible for the overall direction, coordination, and supervision of the Life Spa Department team members and provides leadership in fulfilling Life Time's mission statement.

Requirements

• High school diploma or GED.
• 1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
• Experience with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Spa Manager Certification.
• Appropriate state, county, or city licenses, as required by law.

Nice To Haves

• Experience in administrative or operational work and computer skills.

Responsibilities

• Provide weekly or monthly coaching sessions to develop, support, and educate team members while building professional relationships and supporting strong team member retention.
• Monitor the LifeSpa profit and loss statement and make necessary adjustments based on budgetary guidelines.
• Use customer service and communication skills to develop strong member relationships and connect and educate members about salon and spa services and products.
• Work the coordinator desk for 18–20 hours to provide in-the-moment coaching and business-building best practices to the team.
• Lead, coordinate, and supervise Spa and Salon services and retail staff.
• Drive revenue, oversee department operations and financial levels, and ensure excellent customer service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED