Spa Sales and Guest Service Associate
About The Position
At Hand & Stone Massage and Facial Spas, Spa Associates serve as hosts of the spa and help create five-star experiences for every client. They connect with clients, coworkers, and the community to make each visit memorable and exceptional. The role includes sales, guest service, and spa operations. Associates work toward membership sales goals, learn the service menu, communicate promotions and options, maintain cleanliness, answer phones, schedule appointments, and file documents. The position offers a supportive environment, a variety of shifts, live sales training webinars, and opportunities to advance to lead spa associate and management roles.
Responsibilities
- Meet membership sales goals.
- Maintain detailed knowledge of the menu of services.
- Provide excellent customer service to members and guests while building lasting connections.
- Communicate sales, promotions, and service options effectively to clients.
- Uphold spa cleanliness standards.
- Answer phones, schedule appointments, and file documents.
- Perform other duties as assigned.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- Performance-based bonus
- Dental insurance
- Employee discounts
- 10% weekly KinderCare childcare discount
- Personal care and discounts through the LifeMart program at participating spas
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
