Spa Sales and Guest Service Associate
About The Position
The Spa Sales and Guest Service Associate is the face of the spa, welcoming clients and creating memorable five-star experiences through attentive service and confident sales conversations. The role focuses on promoting memberships, gift cards, and service upgrades while supporting front desk operations, appointment booking, and a clean, organized spa environment. The position offers base pay plus commissions, with a stated compensation range of $15.00–$20.00 per hour. The employer describes flexible scheduling, training and coaching, and opportunities to advance into lead associate and management roles. The role is with an independently owned and operated Hand & Stone franchisee.
Requirements
- A positive, professional attitude and desire to be part of a supportive team.
- Strong multitasking skills and attention to detail.
- Strong communication skills and confidence interacting with clients.
- High school diploma or equivalent required.
- For full-time schedules, flexibility to work a mix of day, evening, and weekend shifts; all staff work at least one Saturday or Sunday shift.
- For part-time schedules, availability for at least one evening and one weekend shift.
Responsibilities
- Welcome clients, build connections, and provide a five-star experience.
- Meet membership, gift card, and service upgrade sales goals.
- Communicate service and promotion details clearly and enthusiastically.
- Maintain knowledge of spa services and menu offerings.
- Answer phones, book appointments, and manage client files.
- Help maintain spa cleanliness and organization.
- Support team operations through front desk responsibilities.
Benefits
- 401(k) after 90 days
- Performance-based bonuses and commissions
- Employee discounts, including 40% off retail products
- Flexible scheduling
- Free uniforms
- Opportunity for advancement
- Paid time off after one year
- Training and development, including sales webinars and coaching
- Free monthly massage or facial
- 50% off additional services
- Free telemedicine access
- 10% weekly KinderCare childcare discount
- Team outings, contests, and prize opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
