Spa Sales and Guest Service Associate

Hand & Stone - 1661 Easton Rd - Warrington, PA • Warrington Township, PA

7d • Onsite

About The Position

Hand & Stone Massage and Facial Spa in Warrington, Pennsylvania, is seeking a friendly, energetic, sales-driven Spa Associate. As the face of the spa, the associate creates exceptional guest experiences and helps members and guests discover the benefits of massage and skincare. The role combines guest service, sales, appointment scheduling, and support for daily spa operations.

Requirements

• Excellent customer service and communication skills.
• Positive attitude and team-first mindset.
• Strong sales and relationship-building abilities.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills.

Nice To Haves

• Microsoft Office experience preferred.
• Spa Soft experience is a plus; training is provided.
• Enjoys interacting with people and building relationships.
• Comfortable recommending products, memberships, and services.
• Motivated by goals, incentives, and personal growth.
• Thrives in a team-oriented environment.
• Passionate about health, wellness, and helping others.

Responsibilities

• Deliver outstanding customer service to members and guests.
• Welcome clients and create a warm, positive first impression.
• Answer phones and schedule appointments.
• Promote memberships, gift cards, retail products, and service enhancements.
• Educate guests on the benefits of massage and skincare services.
• Maintain a professional, clean, and welcoming spa environment.
• Support daily spa operations and administrative tasks.
• Help achieve individual and spa sales goals.

Benefits

• Competitive hourly base pay plus commissions, bonuses, and incentives.
• Flexible scheduling with a variety of shifts.
• Ongoing training, coaching, and career advancement opportunities.
• Employee discounts on services and retail products.
• Referral bonus opportunities.
• Employee rewards and recognition programs.
• Contest and incentive opportunities.
• 10% weekly KinderCare discount for eligible employees.
• Access to LifeMart savings and discount programs at participating locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed