Spa Sales and Guest Service Associate
About The Position
Hand & Stone Massage and Facial Spa at Keystone at the Crossing is seeking an enthusiastic, dependable, sales-driven Spa Attendant / Front Desk Sales Associate. The role is the first and last point of contact for guests and helps create a welcoming atmosphere, build lasting relationships, and introduce guests to massage, skincare, and wellness services. Team members contribute to membership sales and growth goals while helping the spa operate smoothly and providing an outstanding guest experience. The position combines sales and front desk operations. Associates present membership options, promote services and products, support guest retention, schedule appointments, process transactions, maintain guest records, respond to questions and concerns, and keep the front desk and spa environment clean and inviting. They work with massage therapists, estheticians, and management to provide a seamless guest experience. Weekend availability, including Saturdays and/or Sundays, is required. Flexibility across weekday, evening, and weekend shifts is strongly preferred. Scheduling depends on spa needs and team availability. The employer describes a team-oriented workplace with training, performance-based incentives, and opportunities for career advancement.
Requirements
- Positive, energetic, and professional personality.
- Enjoys sales and is motivated by achieving goals.
- Comfortable recommending memberships and asking for the sale.
- Excellent communication and interpersonal skills.
- Dependable, punctual, and accountable.
- Able to multitask and stay organized in a fast-paced environment.
- Able to work independently and as part of a team.
- Comfortable learning scheduling and point-of-sale systems.
- Maintains a professional appearance and positive attitude.
- Coachability, eagerness to learn, and openness to feedback.
- Weekend availability is required, including Saturdays and/or Sundays.
- Dependable attendance and punctuality.
Nice To Haves
- Previous customer service, retail, hospitality, or sales experience is preferred.
- Experience in the spa or wellness industry is a plus.
- Flexibility to work a combination of weekday, evening, and weekend shifts is strongly preferred.
Responsibilities
- Present and sell the membership program to new and returning guests.
- Meet and strive to exceed individual and team membership sales goals.
- Educate guests about services, enhancements, retail products, and current promotions.
- Recommend membership options suited to each guest's wellness needs.
- Promote gift cards, service upgrades, and retail products.
- Support guest retention through rebooking and relationship building.
- Welcome guests warmly and professionally.
- Provide customer service in person, by phone, and through guest communications.
- Schedule, confirm, and manage appointments accurately.
- Process payments, membership transactions, and gift card purchases.
- Maintain accurate guest records and assist with administrative tasks.
- Handle guest questions and concerns professionally and efficiently.
- Maintain a clean, organized, and inviting front desk and spa environment.
- Coordinate with massage therapists, estheticians, and management to ensure a seamless guest experience.
- Assist with additional spa responsibilities as needed.
Benefits
- Competitive salary
- Performance-based bonus and membership sales incentives
- Employee discounts on spa services and retail products
- Flexible scheduling
- Free food and snacks
- Opportunity for advancement
- Training and development
- Monthly team contests and recognition
- Welcoming, team-oriented work environment
- Additional employee benefits where eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
