Spa Sales and Customer Service Associate
Hand & Stone - 109 Main St - Stoneham, MA•Stoneham, MA
•$15 - $16
About The Position
Hand & Stone Massage and Facial Spa in Stoneham, Massachusetts is seeking a motivated, energetic Spa Sales Associate to create an outstanding experience for guests. The role involves welcoming guests, assisting with appointment scheduling, explaining services, recommending memberships and other wellness offerings, building member relationships, maintaining records, and helping keep the spa welcoming. Compensation is $15–$16 per hour, plus membership sales commissions, performance bonuses, and sales incentives. Flexible scheduling and opportunities for growth are offered.
Requirements
- Customer service and/or sales experience preferred.
- Comfort recommending memberships and wellness services.
- Strong communication and relationship-building skills.
- Ability to multitask in a fast-paced environment.
- Positive attitude and professional appearance.
- Reliable, team-oriented, and goal-driven.
- Availability to work evenings, weekends, or peak business hours as needed.
Responsibilities
- Welcome guests and create a warm, professional first impression.
- Answer phones and assist with scheduling appointments.
- Educate guests on the benefits of massage and facial services.
- Recommend memberships, upgrades, gift cards, and wellness services.
- Build relationships with members and encourage retention.
- Maintain accurate client records and appointment schedules.
- Help keep the spa clean, organized, and welcoming.
- Support the team in delivering an exceptional guest experience.
Benefits
- Membership sales commissions
- Performance bonuses and sales incentives
- Flexible scheduling
- Employee discounts on spa services and products
- Employee referral bonuses
- Ongoing contests and rewards programs
- Growth opportunities within a nationally recognized spa brand
- Positive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
