Spa Sales and Customer Service Associate

Hand & Stone • Stoneham, MA

9d • Onsite

About The Position

Hand & Stone Massage and Facial Spa in Stoneham, Massachusetts, is hiring a motivated, energetic Spa Associate to help create an outstanding experience for every guest. The role focuses on welcoming guests, providing customer service, and supporting spa and membership sales. It is suited to someone who enjoys building relationships, helping guests prioritize wellness, and earning additional income through commissions and bonuses.

Compensation is $15–$16 per hour, plus membership sales commissions and performance bonuses. Scheduling is flexible, and the role may involve evenings, weekends, or peak business hours as needed. The spa describes its environment as positive and team-oriented, with opportunities for growth within a nationally recognized spa brand.

Requirements

• Customer service and/or sales experience is preferred.
• Comfortable recommending memberships and wellness services.
• Strong communication and relationship-building skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and professional appearance.
• Reliable, team-oriented, and goal-driven.
• Available to work evenings, weekends, or peak business hours as needed.

Nice To Haves

• Customer service and/or sales experience.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests about the benefits of massage and facial services.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build relationships with members and encourage retention.
• Maintain accurate client records and appointment schedules.
• Help keep the spa clean, organized, and welcoming.
• Support the team in delivering an exceptional guest experience.

Benefits

• Membership sales commissions.
• Performance bonuses and sales incentives.
• Flexible scheduling.
• Employee discounts on spa services and products.
• Employee referral bonuses.
• Contests and employee rewards program.
• KinderCare childcare discounts.
• Free uniforms.
• Training and development.
• Growth opportunities within a nationally recognized spa brand.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed