Spa & Retail Shop Coordinator

Trump International Beach Resort•North Miami Beach, FL

3d•Onsite

About The Position

The Spa & Retail Shop Coordinator is responsible for daily operations of the spa, spa front desk, retail area, and fitness center when scheduled at the spa. When scheduled at the Cabana Shop, the coordinator promotes and sells hotel merchandise to guests. The role includes guest service, appointment scheduling, processing payments, maintaining inventory and displays, and keeping work and guest areas clean, organized, and stocked. The position also requires following hotel and Forbes standards, attending meetings and training, and communicating problems or supply needs to leadership.

Requirements

At least 1 year of reception or front-desk experience in a medical, spa, restaurant, or retail setting.
Excellent communication skills.
Ability to communicate effectively verbally and in writing with guests, vendors, and coworkers.
Fluent English reading, writing, and speaking skills.
Strong Microsoft Office skills, especially Excel.
Ability to complete all aspects of the job on a regular basis.
Ability to meet attendance requirements.
Ability to perform the described physical demands, with reasonable accommodations where applicable.

Nice To Haves

Knowledge of Spanish.
Book 4 Time experience.

Responsibilities

Set up and close the spa, including treatment rooms, locker rooms, fitness center, and lounge.
Greet guests courteously and provide information about spa services and retail products.
Schedule spa appointments and sell additional services and products.
Handle communications, respond to emails, and provide accurate information.
Check spa guests in and out according to their itineraries.
Collect payments for services and retail products, post charges according to accounting procedures, and balance the bank at the end of the shift.
Inform spa leadership and team members about problems, questions, and supply needs.
Attend training seminars, department meetings, and product-knowledge sessions.
Complete requisition and departmental transfer forms and obtain items from the storeroom as needed.
Organize spa retail merchandise and back-stock, and maintain fresh, clean, organized displays.
Assist therapists when needed and maintain general knowledge of the resort and its departments.
Call guests and therapists before closing to confirm appointments and run closing reports.
Keep locker rooms, the spa lounge, and fitness center clean, organized, maintained, and stocked; pick up after guests when needed.
Display and restock Cabana Shop merchandise, collect boxes from Receiving when necessary, and unpack and accurately price merchandise promptly.
Know the products sold and where they are stocked.
Process cash, credit-card, and room-charge transactions accurately and efficiently; run closing reports and close the register.
Maintain the cleanliness of the shop, outside display cases, and fitting room, including vacuuming, dusting, cleaning glass shelves, and wiping spills and debris.
Greet guests according to Trump International Beach Resort and Forbes Standards protocols.
Notify shop leadership promptly of problems or unusual matters.
Attend appropriate hotel meetings and training, including responsible-vendor new-hire class and quarterly update meetings.
Maintain a polite, friendly, and helpful demeanor with guests, management, and fellow employees.
Maintain the cleanliness and condition of equipment and the work area.
Stay current with hotel information and changes, and comply with hotel standards, policies, rules, uniform requirements, and grooming standards.
Perform other duties as assigned.