Spa Coordinator

Omni Hotels & Spas•Boston, MA

About The Position

The Spa Coordinator ensures a high standard of service and hospitality in the Spa Reception and Retail area. The role introduces and schedules Spa services and operations through direct contact—in person, by phone, or by email—with Resort or local guests, members, and staff to maximize guest and member satisfaction and revenue. The position pays $32.26 per hour. The Spa Coordinator welcomes guests, handles billing and point-of-sale transactions, schedules appointments, assists with retail inventory, and maintains the cleanliness and presentation of the reception and retail areas. The role also provides information about Spa offerings and procedures, attends required trainings and meetings, and performs other duties as assigned by management.

Requirements

Ability to stand for the entire scheduled shift.
Willingness to work flexible hours during busy times and high-profile events, including nights, weekends, and holidays.
Passion for providing warm, engaging, and personalized service.
Ability to meet appearance standards and maintain a high level of personal hygiene.
Ability to handle stressful and busy hotel operations while maintaining a positive and professional demeanor and composure.

Responsibilities

Greet and welcome all guests coming into the Spa.
Handle billing and point-of-sale functions for Spa services and retail sales.
Schedule guest and staff appointments to maintain order and efficiency in Spa operations.
Assist with scheduled retail inventory.
Maintain the orderliness, cleanliness, and presentation of the Spa Reception and Retail area.
Provide personal attention and ensure a pleasant visit for each guest.
Serve as an initial and comprehensive source of information about Spa offerings and procedures to ensure guest comfort.
Attend required department trainings and meetings.
Perform other duties required by management.