Spa Coordinator

Landry's, LLC.•Houston, TX

10d

About The Position

The Spa Coordinator greets and welcomes guests in a friendly manner, assists guests, and explains, sells, and books treatments. The role requires knowledge of The Spa, its products and treatments, The Post Oak, and its services. The coordinator handles reservations, guest communications, cashiering and gift cards, computer system functions, workstation setup and cleanliness, and guest comments and concerns. The position requires flexible scheduling, including nights, weekends, and holidays, and standing for an entire work shift.

Requirements

Aspire to the values of being passionate, striving for excellence, remaining relevant, collaborating, and acting with honor and integrity.
Proficiency in reading, writing, and speaking English.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to stand for an entire work shift.

Nice To Haves

Two years of spa experience preferred.
CPR certification preferred.
Previous hotel experience preferred, particularly luxury or Forbes experience.

Responsibilities

Be knowledgeable about The Spa, its products and treatments, The Post Oak, and its services.
Make reservations for guests for all Spa services.
Communicate relevant information to colleagues, including birthdays, anniversaries, special requests, and restrictions.
Speak clearly and professionally and answer telephones using appropriate etiquette.
Obtain the assigned bank, ensure the accuracy of contracted monies, and keep the bank secure.
Follow cashiering procedures and set up and handle gift cards.
Access all functions of the computer system according to established procedures and standards.
Set up the workstation with necessary supplies and maintain cleanliness throughout the shift.
Handle guest comments and concerns in a timely and appropriate manner.