Spa Reservations Coord. Concierge

Enchantment Group Management Company LLC•Sedona, AZ

31d•Onsite

About The Position

Mii amo Spa is seeking an outgoing, energetic, passionate, and authentic individual to join their team. At Mii amo, the focus is on creating and delivering personalized extraordinary experiences for both guests and team members within a fast-paced, collaborative, inclusive, and engaging culture, all while offering one of the best views available.

Requirements

High school diploma or equivalent.
Ability to work well with or without direct supervision.
Flexibility, self-motivation, a positive attitude, and a professional demeanor.
Fluent English.
Empathetic, authentic communication skills.
Strong computer skills.

Nice To Haves

Prior guest service experience.

Responsibilities

Provide warm, personal, and anticipatory service to Mii amo journey guests.
Receive calls for information, reserve services and classes, and modify reservations as necessary.
Welcome guests and assist with their needs.
Provide accurate information regarding Mii amo, Enchantment, Trail House offerings, property layout, amenities, and the story of Boynton Canyon.
Resolve guest challenges by practicing "the next best yes".
Assist with spa, restaurant, transportation, and activity needs.
Provide confirmation and follow up with providers to ensure guests are assisted.
Communicate effectively between and within departments for a full understanding of guests and potential issues.
Maintain a safe, clean, and neat work environment.
Check with the MOD daily for updates, questions, changes, or concerns.
Perform administrative tasks including reporting issues and managing breaks.
Conduct daily amenity deliveries (arrival, celebration, departure, etc.).
Provide seamless service between Mii amo and Enchantment teams.
Monitor lobby and front desk areas to assist guests and report maintenance issues.