Spa Receptionist PT

Rosewood Hotel Group•Menlo Park, CA

109d•$24 - $28•Onsite

About The Position

The Spa Receptionist is responsible for delivering a Forbes 5 Star experience, ensuring an exceptional and seamless guest experience from arrival to departure. This role serves as the first point of contact, ensuring all interactions reflect the highest standards of luxury hospitality while supporting daily spa operations. The receptionist will ensure the Spa is kept to the highest standard of cleanliness and provide a supportive role to all associates, ensuring all guests receive the Rosewood Sand Hill Asaya Spa experience.

Requirements

Exceptional and seamless guest experience delivery
Highest standards of luxury hospitality
Support daily spa operations
Maintain highest standard of cleanliness
Supportive role to all associates
Adherence to Forbes, LQA and Rosewood Sand Hill Standards
Professionalism and warmth in guest interactions
Accuracy and efficiency in booking system
Detailed description of spa treatments
Personalized recommendations for services and home care products
Anticipation of guest needs
Effective communication with spa team
Knowledge of departmental policies, service procedures and standards
Flexibility, courtesy, resourcefulness, and cheerfulness
Safe working practices
Knowledge of safety and fire procedures
High standard of personal appearance and hygiene
Punctual reporting for duty
Wearing correct uniform
Compliance with health, hygiene and safety regulations
Maintenance of spa ambiance set-up
Assistance with locker room preparation and amenities restocking
Preparation for advance bookings
Attendance at meetings
Completion of opening and closing duties

Nice To Haves

Forbes 5 Star experience delivery
Luxury hospitality experience
Experience in a similar role

Responsibilities

Greeting and welcoming all guests with professionalism and warmth, creating a lasting first impression, adhering to Forbes, LQA and Rosewood Sand Hill Standards.
Managing incoming calls and responding to guest inquiries regarding spa services, treatments, and products, adhering to Forbes, LQA and Rosewood Sand Hill Standards.
Scheduling, modifying, and confirming appointments while ensuring accuracy and efficiency within the booking system, adhering to Forbes, LQA and Rosewood Sand Hill Standards.
Checking guests in and out, processing payments, and maintaining accurate guest profiles, adhering to Forbes, LQA and Rosewood Sand Hill Standards.
Describing spa treatments in detail and offering personalized recommendations for services and home care products, adhering to Forbes, LQA and Rosewood Sand Hill Standards.
Anticipating guest needs, responding to requests, and ensuring a seamless and relaxing experience, adhering to Forbes, LQA and Rosewood Sand Hill Forbes standards.
Communicating effectively with the spa team to ensure smooth daily operations and service delivery.
Maintaining complete knowledge of and complying with all departmental policies, service procedures and standards, ensuring standards are maintained at a superior level on a daily basis.
Being flexible, courteous, resourceful and cheerful at all times to create a professional environment.
Working in a safe manner and creating a safe environment for spa guests, fitness guests and members, knowing all safety and fire procedures.
Maintaining a high standard of personal appearance and hygiene as per the hotels grooming standards, reporting for duty punctually, wearing the correct uniform.
Ensuring the spa is kept to the highest standard of cleanliness and complying with health, hygiene and safety regulations.
Checking and maintaining the spa ambiance set-up at all times in accordance with the minimum standards.
Greeting guests in accordance with the spa standards, assisting spa treatment guests to the correct locker with robe, slippers and towels.
Escorting guests to the spa waiting area, ready for the therapist to greet them before taking them to the treatment room.
Assisting and/or preparing an adequate supply of cold towels and serving them as directed.
Reporting any defects in the spa to the Spa Director and keeping stores in a clean and tidy state.
Handling all cleaning materials in accordance with departmental safety standards and using them in accordance with the manufacturer's instructions.
Being fully conversant with all spa services in order to up-sell services.
Strictly monitoring all areas throughout the day, completing the daily cleaning schedule, and collecting all used towels and re-stocking clean ones.
Providing support for associates (in particular spa).
Ensuring the locker room is prepped for all users, ensuring individual clients' lockers are prepared in line with the spa minimum locker set-up.
Consistently re-stocking amenities in locker rooms and other areas.
Assisting with daily preparations for advance bookings.
Attending all departmental and general staff meetings.
Carrying out opening and closing duties as required.
Performing all other duties as required.