Spa Receptionist

Crestview Management, LLC•Myrtle Beach, SC

3h•Onsite

About The Position

The Spa Receptionist is responsible for performing front desk and guest service duties in accordance with company protocols and standards. This role involves opening and closing the spa, managing appointments, operating the POS system, providing exceptional customer service, and maintaining a clean and organized environment. The ideal candidate will be courteous, professional, and possess strong communication and organizational skills.

Requirements

Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards.
Basic computer skills and ability to learn spa booking and POS systems.
Strong communication, organizational, and multitasking skills.
Employees agree to dress in a style consistent with the employer’s image, including uniforms and adhering to the appearance standards as set forth by Marriott.
Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer.

Nice To Haves

Previous customer service, hospitality, or front desk experience preferred.

Responsibilities

Opening and closing spa duties.
Booking, confirming, and modifying appointments using the spa scheduling system.
Operating the POS system for check-in, check-out, retail sales, and processing payments accurately.
Providing spa tours to guests and explaining services, amenities, and policies.
Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly.
Maintaining cleanliness and organization of the front desk, lobby, and common areas.
Performing laundry duties, including washing, drying, folding, and restocking linens and robes.
Stocking retail displays, treatment rooms, and guest amenities as needed.
Assisting with clerical duties, inventory tracking, and other administrative tasks as directed.
Supporting the spa team to ensure smooth daily operations and exceptional guest experience.