Spa Receptionist

East Bank Club • Chicago, IL

11d

About The Position

The Spa Receptionist supports the Spa Manager/Director and staff while helping create a warm, friendly, and professional experience for clients. The role requires staying informed about Spa events, provider preferences, and Spa offerings; making accurate bookings; and maintaining professional communication with managers, employees, and clients. The position is entry-level and full-time, pays $20.00 per hour plus 5% commission, and requires flexibility for early mornings, weekends, and changing schedules.

The Receptionist provides client service and hospitality, assists with daily Spa operations and administrative tasks, manages calls, appointments, payments, and cash reconciliations, and supports retail sales, inventory, supplies, and cleanliness. The role also follows opening and closing procedures, booking and cancellation requirements, dress and conduct standards, and shift preparation expectations. The position involves sustained standing, sitting, smiling, and communication, as well as frequent lifting of up to 25 pounds.

Requirements

• Ability to work weekends and maintain flexibility for early mornings and changing schedules.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Exceptional organizational, written, and oral communication skills.
• Ability to problem-solve on the spot.
• Ability to sell Spa/Salon retail products.
• Microsoft Office Suite skills.
• Ability to type efficiently and adapt to comprehensive computer programs.
• Ability to stand, sit, smile, and communicate for sustained periods.
• Frequent lifting of up to 25 pounds.
• Ability to move fingers, hands, wrists, and arms; grasp and reach, sometimes above shoulder level; and stoop, kneel, and crouch.

Nice To Haves

• Experience working in a luxury, upscale environment with a strong hospitality focus.
• At least three months of Salon/Spa experience, or experience in a comparable service environment.

Responsibilities

• Provide high-quality, fair, positive, and consistent customer service to clients, members, guests, and employees.
• Support the Spa Manager/Director and Spa staff, communicate professionally, and escalate extraordinary situations as needed.
• Handle difficult service situations independently using communication, problem-solving skills, and sound judgment.
• Attend scheduled meetings and trainings.
• Answer incoming calls promptly and professionally, follow phone scripts and qualifying questions, and return calls about appointment changes or cancellations.
• Make accurate bookings and confirm appointments immediately; distribute appointments fairly and communicate bookings, changes, and cancellations to service providers.
• Follow the online booking system and booking and cancellation requirements; obtain a credit card on file for non-member bookings.
• Handle cash, process credit and gift card transactions, maintain the employee bank, and reconcile cash at the end of each shift.
• Perform administrative duties, including order receiving, inventory support, stocking, product displays, and other tasks assigned by the Manager/Director.
• Sell Spa and Salon retail products and stay informed about products through manager-provided information and self-education.
• Offer clients beverages, robes, sandals, and other comfort items.
• Maintain Spa cleanliness and organization, including the front desk, rooms, furniture, beverage station, countertops, sanitized tools, retail displays, storage areas, towels, trash, and magazines.
• Monitor and stock Spa supplies, including back-bar products, retail items, robes, sandals, tools, and towels; communicate replenishment needs to management.
• Follow opening and closing procedures and understand the operating and online booking systems; communicate system challenges or potential enhancements to a supervisor.
• Maintain a professional appearance and presence, follow Human Resources dress code guidelines, and wear the name tag on the front right chest.
• Greet clients promptly and warmly, remain positive, speak softly, and keep personal matters, belongings, food, and cell phones out of view or use while in the Spa.
• Arrive 5 to 15 minutes before shift start, use the time clock for shift start, breaks, and shift end, and check and respond to email upon arrival and as needed during the shift.
• Communicate with a coworker when stepping away from the desk and ensure only the Manager/Director and Receptionists are behind the front desk.
• Observe requirements to keep cell phone use and food consumption out of the Spa; use the designated break area for breaks.

Benefits

• Paid time off.
• 401(k) with company match up to 3%.
• Value sharing (profit sharing).
• Holiday bonus.
• Paid parental leave.
• Comprehensive health, vision, and dental insurance.
• HSA and FSA enrollment options.
• Short- and long-term disability options.
• Basic life insurance coverage equivalent to annual income, with voluntary options for additional coverage.
• Long-term care options, with coverage up to 50% of annual income.
• Accident and critical illness insurance.
• Employee Assistance Program (EAP).
• Pet insurance through MetLife.
• Free workout privileges.
• Employee discounts in the Pro Shop, Spa and Salon services, and the Market.
• Parking and transit benefits through pre-tax deduction.
• Access to Tickets at Work discounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed