Spa Receptionist

EOS • Marathon, FL

24d • Onsite

About The Position

The Spa Receptionist supports daily spa operations and guest services at Isla Bella Beach Resort. The role includes preparing the spa before opening, managing appointments and communications, welcoming and checking in guests, processing payments, maintaining spa spaces and supplies, and completing end-of-day closing tasks. The position works with Spa Therapists and the spa director to coordinate appointments and operational needs. It is an hourly position with an incentive plan and retail sales commission.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of experience in a spa or related field.
• Excellent leadership and management skills.
• Strong organizational and multitasking abilities.
• Exceptional guest service skills.
• Ability to work under pressure and handle challenging situations.

Nice To Haves

• Bachelor’s degree in hospitality or a related field.
• First Aid and CPR certifications.
• Proficiency in Microsoft Office Suite and Book4Time.

Responsibilities

• Arrive at 8:15 a.m. to set up the computer, relaxation room, and locker rooms.
• Unlock the spa front door at 8:45 a.m. and lock the spa doors at 5:00 p.m.
• Schedule appointments in the scheduling software and answer the phone throughout the day.
• Communicate with Spa Therapists regarding appointments, guest information, changes, and the following day's appointments.
• Greet guests, check them in, have them complete consultation forms, and bill them through the POS system.
• Order supplies from the commissary as needed and inform the director about operational items that need to be ordered from outside companies.
• Regularly collect empty cups, dirty towels, used robes, and slippers throughout the spa.
• Keep laundry going, fold robes, restock slippers, and refill water in the relaxation area.
• Confirm appointments for the next day.
• Maintain a $100 bank.
• Close the computer and drop receipts and cash at the front desk at the end of the day.
• Close the relaxation room and locker rooms.

Benefits

• Incentive plan of 1% of spa services booked if budget is met, paid once per month on the pay period following the close of the month.
• 15% commission on retail sales.
• Paid time off accrued on a pay-period basis for eligible employees.
• Medical, dental, and vision insurance available for purchase.
• Retirement plans available for purchase.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED