Spa Receptionist

Turning Stone Enterprises•Verona, NY

26d•Onsite

About The Position

The Spa Receptionist provides guest service at Ahsi Spa or Skana day spa at Turning Stone Resort Casino. The role answers calls and welcomes guests, makes spa reservations using the appropriate tracking system, and provides accurate information about spa products, services, and appointment availability. The receptionist also informs guests about current and upcoming Turning Stone events and promotions, encourages retail and spa/salon services, monitors access to restricted areas, and handles cash transactions according to company procedures and standards. The position maintains Forbes standards for guest service, phone etiquette, and front desk interactions. It requires professional communication, accurate reservation and payment processing, and the ability to multitask while assisting guests and managing multiple phone lines.

Requirements

High school diploma or GED.
One year of previous receptionist experience.
Professional demeanor and ability to meet grooming and dress standards.
Ability to stand for an eight-hour shift and withstand heat up to 80 degrees for an eight-hour shift; a fireplace is utilized at Skana.
Flexibility to work evenings, weekends, and holidays as required.
Ability to speak and understand English and communicate continuously with professionalism and accuracy.
Written communication skills, including the ability to read and understand information and records and complete standard forms.
Previous computer experience; the role uses computer systems to sell spa packages and appointments, including Micros and Spa Concepts.
Mathematical ability to accurately account for a cash drawer.
Ability to multitask while handling multiple phone lines and guest interactions.
Ability to stand and walk for long periods and lift up to 11–20 pounds.

Responsibilities

Answer phone calls promptly and follow established phone procedures and scripts.
Speak politely with guests by telephone and at the front desk, and promptly greet guests entering the reception area.
Make spa reservations accurately using the appropriate tracking system and enter guest information efficiently with minimal errors.
Maintain general knowledge of spa products, services, and appointment availability.
Stay informed about current and upcoming Turning Stone events and promotions and provide guests with accurate information.
Provide appointment information in a polite and courteous manner.
Encourage guests to purchase retail products and spa or salon services.
Monitor access to restricted areas.
Accurately handle cash transactions, use correct server numbers, and follow opening and closing procedures.
Handle money according to Turning Stone standards and maintain Forbes standards for guest service, phone etiquette, and front desk interactions.