Spa Receptionist - Part Time (Day/Swing Shift)

Oaklawn•Hot Springs, AR

About The Position

Oaklawn is seeking a Spa Receptionist to greet guests, provide information about the facility and its amenities, assist with reservations and program enrollment, and receive payments for goods and services. The role supports the smooth, safe, and organized operation of the facility by maintaining supplies and records, communicating issues and shift information, and helping prepare the facility for events. The position is part time and requires availability for nights, weekends, and holidays.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills and a strong work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational.
Strong team player.
Proficient with appropriate computer skills and office equipment.
Ability to lift 25 pounds.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk; regularly use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with hands and arms.
Ability to read and interpret documents in English, including safety rules, operating and maintenance instructions, and procedure manuals; ability to read and communicate verbally in English.
Ability to apply commonsense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must complete a pre-employment drug screen and background check.

Nice To Haves

Additional education in hospitality or wellness is a plus.
A college degree is preferred.

Responsibilities

Adhere to Oaklawn policies.
Report incidents or accidents to the Facility Manager.
Submit paperwork and financial reports in accordance with Oaklawn procedures, when applicable.
Develop and maintain accurate maintenance procedures and checklists, and carry out routine preventative maintenance and repairs.
Maintain monthly inventory of supplies or products, when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Participate in the Manager on Duty schedule, if applicable.
Help ensure facility access is limited to actual members and guests and that the facility remains safe and secure.
Greet every guest warmly and make eye contact.
Assist members and guests with reservations, directions, phone numbers, and other requests.
Use time efficiently during shifts by checking equipment, locker rooms, gift shop stocks, and inventory; ensure appropriate coverage when leaving the area.
Keep the work area clear of clutter and personal effects.
Share pertinent information with coworkers at the end of shifts and maintain the staff communication book.
Inform the Facility Manager of member, guest, or facility issues.
Enroll members and guests in programs and make reservations for spa services and personal training, when applicable.
Receive payments and properly account for money; reconcile daily sales, deposits, and receipts, when applicable.
Help staff lift and store facility equipment, furniture, and products and prepare the facility for special events.
Perform other duties as assigned.