Spa Receptionist

East Bank Club • Chicago, IL

12d • $20

About The Position

The Spa Receptionist supports the Spa Manager/Director and staff while helping create a warm, friendly, and professional experience for clients. The role requires staying informed about Spa events, provider preferences, and offerings; making accurate bookings; and maintaining professional communication with managers, employees, and clients. The position is entry-level and pays $20.00 per hour plus 5% commission. It is full-time and requires flexibility for early mornings, weekends, and changing schedules.

The Receptionist provides client service, handles bookings and inquiries, processes payments and gift cards, supports retail sales and inventory, and performs administrative and operational tasks. The role also includes maintaining Spa cleanliness and supplies, following opening and closing procedures, using the operating and online booking systems, and communicating issues or exceptional situations to management. Receptionists are expected to maintain a professional presence, follow workplace policies, and attend scheduled meetings and training.

Requirements

• Ability to multitask, work well under pressure, and work in a fast-paced environment.
• Ability to work weekends and maintain a flexible schedule, including early mornings and adapting to schedule changes.
• Exceptional organizational, written, and oral communication skills.
• Ability to solve problems on the spot.
• Ability to sell Spa/Salon retail products.
• Proficiency with Microsoft Office Suite.
• Ability to type efficiently and adapt to comprehensive computer programs.
• Ability to perform the physical demands described, including frequent lifting up to 25 pounds and sustained standing, sitting, smiling, and communicating.

Nice To Haves

• Experience working in a luxury, upscale environment with a strong hospitality focus.
• At least three months of Salon/Spa experience or experience in a comparable service environment.

Responsibilities

• Provide high-quality, hospitable service to clients, members, guests, and employees.
• Support the Spa Manager/Director and staff, and handle difficult service situations using sound judgment, communication, and problem-solving skills.
• Ensure positive client experiences at every point of contact.
• Handle administrative work, including accurate bookings, cash handling and payment transactions, order receiving, inventory support, product stocking and display, and other assigned tasks.
• Answer incoming calls promptly and professionally; return calls as needed for appointment changes or cancellations.
• Sell Spa/Salon retail products and stay informed about products offered.
• Follow opening and closing procedures and understand the operating and online booking systems, booking requirements, and cancellation requirements.
• Obtain a credit card on file when booking non-member appointments.
• Answer Spa inquiries and process credit cards and gift cards.
• Maintain and reconcile the employee bank and personal cash handling for each shift.
• Offer clients beverages, robes, sandals, and other comfort items.
• Maintain Spa cleanliness and organization, including furniture, beverage stations, counters, sanitized tools, retail displays, storage areas, rooms, towels, trash, magazines, and the front desk.
• Stock Spa supplies, including back-bar products, retail items, robes, sandals, tools, and towels; communicate replenishment needs to management.
• Communicate exceptional situations to the Manager/Director and maintain strong working relationships with Spa staff.
• Maintain a professional appearance and follow dress code requirements, including wearing a name tag on the front right chest.
• Greet clients promptly, warmly, and professionally, maintain a positive demeanor, and speak softly in the Spa.
• Follow rules regarding cell phone use, food, personal belongings, and personal conversations in the Spa.
• Arrive 5 to 15 minutes before shift start, use the time clock for shift start, breaks, and shift end, and check and respond to email upon arrival and as needed.
• Ensure bookings include the guest name, member number when applicable, phone number, and service.
• Confirm appointments with clients immediately upon booking and distribute appointments fairly throughout the Spa.
• Follow phone scripts and qualifying questions for new clients to help ensure appropriate service bookings.
• Communicate with coworkers when stepping away from the desk and with service providers about appointment bookings, changes, and cancellations.
• Attend meetings and training as communicated by the Spa Manager/Director.
• Stand, sit, smile, and communicate for sustained periods; lift frequently up to 25 pounds; use fingers, hands, wrists, and arms; grasp and reach, sometimes above shoulder level; and stoop, kneel, and crouch.

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (profit sharing)
• Holiday bonus
• Paid parental leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- and long-term disability options
• Basic life insurance coverage equivalent to annual income, with voluntary options for additional coverage
• Long-term care coverage options up to 50% of annual income
• Accident and critical illness insurance
• Employee Assistance Program
• Pet insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa and Salon services, and the Market
• Parking and transit benefits through pre-tax deduction
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed