Spa Receptionist

Fitness Formula Clubs (FFC) • Oak Park, IL

10d • Onsite

About The Position

As a Spa Receptionist at FFC, you welcome members and guests and help provide an exceptional experience. You maintain a clean, safe, and inviting environment while delivering customer service that reflects FFC’s core values. The role is part-time at FFC Oak Park, with required shifts Monday through Thursday from 5 PM to 9 PM. Compensation is $15.40 per hour.

FFC provides mandatory hospitality training for all employees, including multiple courses to be completed during the first 90 days. After hire, the manager will review role-specific training and dates.

Responsibilities

• Greet members by name with a smile and create a positive first impression.
• Keep the spa front desk and tanning areas, if applicable, clean and organized.
• Answer incoming calls and direct them professionally and courteously.
• Coordinate with spa staff to manage bookings and ensure smooth scheduling.
• Process payments accurately and balance the cash drawer at the end of each shift.
• Make appointment reminder and confirmation calls to keep clients informed.
• Educate clients about Recovery Lounge services, including medical benefits and precautions, and help them select suitable products and services.
• Respond to members’ questions and concerns and provide additional support to other departments as needed.

Benefits

• Health insurance
• Dental insurance through Blue Cross Blue Shield of Illinois
• Vision insurance through Blue Cross Blue Shield of Illinois
• 401(k) with company match
• Discounts on fitness certifications, including Pilates, Yoga, and Personal Trainer certifications
• Access to FFC University courses and discounted certifications
• Complimentary membership at all FFC locations
• 25% discount on spa, retail, and fitness classes
• Employee appreciation programs and benefits, including pet insurance and T-Mobile discounts

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed