Spa Receptionist

AccorHotel • New Orleans, LA

5d • Onsite

About The Position

Fairmont Hotels & Resorts is seeking a Spa Receptionist to join their team at the new Fairmont New Orleans. This role is responsible for creating a calm, inviting, and luxury-oriented atmosphere for guests, managing appointments, providing information about spa services and amenities, processing transactions, and maintaining the cleanliness and organization of spa areas. The Spa Receptionist will coordinate guest requests, monitor schedules, assist with retail, and uphold luxury hospitality standards.

Requirements

• Excellent communication and interpersonal skills
• Strong organizational, multitasking, and customer service abilities
• Ability to maintain professionalism and composure in a fast-paced guest-facing environment
• Professional appearance and polished demeanor required
• Ability to maintain confidentiality and discretion with guest information
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• Must be legally authorized to work in the United States

Nice To Haves

• Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred
• Luxury hotel or spa experience preferred
• Basic computer proficiency and experience with scheduling or POS systems preferred
• High school diploma or equivalent preferred

Responsibilities

• Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere
• Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently
• Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities
• Process guest check-ins, payments, retail transactions, and appointment confirmations accurately
• Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas
• Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams
• Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities
• Assist with retail merchandising, inventory support, and product presentation as assigned
• Maintain confidentiality and professionalism regarding guest information and wellness services
• Respond promptly and professionally to guest questions, concerns, and service recovery opportunities
• Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned
• Follow all hotel policies, sanitation procedures, and workplace safety standards
• Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED