Spa Receptionist, Guerlain Spa at Hotel X Toronto

Hotel X Toronto, A Destination by Hyatt Hotel • Toronto, ON

18d • Onsite

About The Position

The Spa Receptionist will serve as an Ambassador for the GUERLAIN brand, embodying its history, values, and know-how. This role involves overseeing the Spa Reception and retail areas with a high level of professionalism. The position requires a beautician with broad competencies, ensuring the welcome ritual is followed precisely, cabins are prepared, and diagnosis, treatment, service rituals, and customer follow-up are performed perfectly. The receptionist must have perfect knowledge of diagnostic tools and achieve sales and rebooking objectives.

Requirements

• Diploma in Aesthetics-Cosmetics (or equivalent)
• At least 1 year experience Hotel/Spa reception
• At least 3 years of experience working in the world of luxury and Beauty
• Computer literate (Word)
• Good level of English
• Flexible shift availability including evenings, weekends and holidays.
• Attendance at all scheduled training sessions and meetings is required.

Nice To Haves

• Previous Experience and knowledge of Book For Time software is preferred
• Make-up artistry certificate is an asset
• Mastery of at least 3 different massage techniques: 3 years (Preferred)

Responsibilities

• Embody the brand’s history and values and share your enthusiasm with customers.
• Welcome Guests and Clients upon arrival, obtain or receive merchandise, total bill, accept cash and credit payments, and make change for guests.
• Post room charges accurately and promptly.
• Wrap or bag merchandise for customers and invite customers to return upon departure.
• Price and restock retail shelves when necessary.
• Book appointments, upsell services where possible.
• Assist in training new reception colleagues on all aspects of reception duties including promotions, changes, product and updates to operation when required.
• Handle all guest and client inquiries and/or complaints in a professional and courteous manner.
• Build a lasting relationship with customers, secure their loyalty.
• Ensure that the welcome ritual is followed precisely, that the cabin is prepared, and that the diagnosis, treatment, service rituals and customer follow-up are all performed perfectly.
• Ensure that you have perfect knowledge of the tools used for diagnosis (knowledge of the skin, muscles, ageing process, global approach to beauty and well-being etc.)
• Achieve sales and rebooking objectives

Benefits

• Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree