SPA RECEPTIONIST - Allora Day Spa 101

DiPasqua Teams•Orlando, FL

4d•Onsite

About The Position

A Spa Receptionist is responsible for providing front-line customer service and administrative support within a spa. They ensure the smooth operation of the spa’s front desk and contribute to a positive guest experience.

Requirements

Customer Service Skills: Exceptional interpersonal skills, with the ability to provide excellent service to clients in a friendly and professional manner.
Organizational Skills: Ability to manage multiple tasks simultaneously, including scheduling, client needs, and administrative duties.
Attention to Detail: Ensuring accurate scheduling, record-keeping, and payment processing.
Communication Skills: Clear and effective communication, both in person and on the phone, to convey information and assist clients.
Computer Proficiency: Familiarity with booking software, payment systems, and general office software (e.g., Microsoft Office).
Problem-Solving: Ability to handle customer inquiries or complaints with professionalism and a solution-oriented approach.
Multitasking: Capability to work efficiently in a busy environment, balancing multiple clients and responsibilities at once.

Responsibilities

Greeting and Assisting Clients: Welcome clients as they enter the spa, ensuring a warm and professional atmosphere. Answer phone calls, respond to inquiries, and provide information about spa services, prices, and availability. Check in clients for appointments, ensuring their needs are understood. Offer beverages or small amenities (e.g., towels, robes) to clients as they wait.
Scheduling and Managing Appointments: Schedule, confirm, and reschedule appointments for spa services, such as massages, facials, and other treatments. Maintain and manage the spa’s appointment calendar to ensure efficient service delivery and avoid overbooking.
Client Check-Out and Payment Processing: Process client payments for services rendered, including cash, credit cards, and gift certificates. Provide clients with receipts and any necessary aftercare instructions. Assist clients in purchasing retail products and services, ensuring that all transactions are recorded accurately.
Managing Spa Information and Records: Maintain accurate client records, including service preferences, allergies, and past treatments. Ensure client confidentiality is upheld by properly handling personal and medical information. Keep track of inventory levels for retail products, towels, robes, and other supplies, notifying management when restocking is needed.
Coordination with Spa Staff: Communicate client needs and preferences to spa therapists and service providers. Coordinate with staff members to ensure that treatments and services run on schedule. Relay any special requests or concerns from clients to the appropriate department or staff.
Customer Service and Problem Resolution: Address any client complaints, concerns, or special requests with professionalism and a focus on customer satisfaction. Ensure that any issues are resolved promptly or escalate them to management when necessary. Maintain a calm and friendly demeanor, ensuring that clients feel comfortable and valued throughout their experience.
Maintaining the Front Desk Area: Keep the reception area clean, organized, and welcoming for clients. Ensure that promotional materials, such as brochures, flyers, and menus, are displayed and up to date. Manage spa inventory for supplies like brochures, forms, and other office materials.
Handling Spa Promotions and Marketing: Inform clients about current promotions, discounts, membership options, and special offers. Encourage clients to sign up for membership programs, loyalty rewards, or promotional events. Assist in marketing and booking efforts by promoting additional services or products.
Administrative Support: Assist management with administrative tasks, including data entry, filing, and organizing client and service records. Prepare daily reports of appointments, payments, and sales for management review
Other Duties: Must perform other duties as assigned by your manager.