Poseidon Spa Casa Monica Spa Concierge

Arch Amenities Group•Saint Augustine, FL

13d

About The Position

The Spa Receptionist is the first point of contact for guests at the spa at Casa Monica Resort & Spa. The role helps create a warm, peaceful, and welcoming environment and supports personalized guest experiences through attentive hospitality and front desk service. The position is non-exempt and offers hourly pay plus retail and service commissions. It reports to the Spa Director and Spa Assistant Manager and requires open availability, including weekends and some holidays. The receptionist assists guests with reservations, treatment inquiries, amenities, and service recommendations; manages appointments and inquiries; processes transactions; supports retail sales and gift certificates; and helps maintain an organized, polished reception area. The role also supports daily spa operations, including inventory, supplies, facility presentation, and cleanliness, while working with therapists, colleagues, and management to communicate guest needs and provide a seamless guest journey. Applicants should bring a welcoming, professional, service-oriented manner, strong communication and organizational skills, attention to detail, and the ability to multitask calmly in a busy hospitality environment. Prior hospitality, luxury service, spa reception, or customer service experience is preferred but not required. The position requires standing for long periods, performing a variety of physical movements, and lifting up to 25 pounds as stated in the qualifications.

Requirements

High school diploma.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills and a strong work ethic.
Efficient, well organized, and able to handle varied duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational approach.
Strong team-player skills.
Proficiency with appropriate computer skills and office equipment.
Ability to lift 25 pounds.
Availability to work nights, weekends, and holidays; the posting also specifies open availability, weekends, and some holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Regular use of hands and fingers to handle, feel, or operate objects, tools, or controls, and to reach with hands and arms.

Nice To Haves

Previous experience in hospitality, luxury service, spa reception, or customer service is preferred but not required.

Responsibilities

Welcome guests warmly and professionally, creating a positive first impression.
Help maintain a peaceful, inviting, and elevated spa atmosphere.
Assist guests with spa reservations, treatment inquiries, amenities, and service recommendations.
Anticipate guest needs and provide seamless, personalized service.
Manage appointments, answer phone calls, respond to inquiries, and assist with front desk operations.
Process transactions accurately and assist with retail sales, gift certificates, and spa offerings as applicable.
Keep the reception area polished, organized, and welcoming.
Collaborate with therapists, colleagues, and management to support the guest journey.
Communicate guest requests, feedback, and operational needs to appropriate team members.
Support daily spa operations, including inventory, supplies, facility presentation, and cleanliness.
Uphold Arch Amenities Group service standards, policies, and hospitality commitments.
Contribute to a positive, collaborative, wellness-focused team culture.