Poseidon Spa Casa Monica Spa Concierge
About The Position
The Spa Concierge is the first point of contact for guests at the spa at Casa Monica Resort & Spa. The role helps create a welcoming, tranquil atmosphere and delivers personalized hospitality throughout the guest journey. The concierge assists with reservations, treatment inquiries, amenities, and recommendations; manages front desk communications and appointments; processes transactions; and supports retail sales and daily spa operations. The position also helps maintain the reception area and facility presentation, communicates guest feedback and needs to the team, and collaborates with therapists, colleagues, and management to provide a smooth, memorable experience. The role is hourly, non-exempt, and offers retail and service commission. Open availability is required, including nights, weekends, and some holidays.
Requirements
- High school diploma.
- Customer service experience.
- Previous experience handling money.
- Excellent communication and customer service skills and a strong work ethic.
- Efficient, well organized, and able to handle a variety of duties simultaneously.
- Professional manner, discretion, and appearance.
- Excellent verbal and written skills.
- Energetic, enthusiastic, and motivational.
- Strong team player.
- Proficient in appropriate computer skills and office equipment.
- Ability to lift 25 lbs.
- Availability to work nights, weekends, and holidays.
- Ability to stand for long periods of time.
- Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
- Ability to use hands to finger, handle, feel, or operate objects, tools, or controls, and to reach with hands and arms.
Nice To Haves
- Previous experience in hospitality, luxury service, spa reception, or customer service is preferred.
Responsibilities
- Welcome guests warmly and professionally and create an exceptional first impression.
- Help maintain a peaceful, inviting, and elevated spa atmosphere.
- Assist guests with spa reservations, treatment inquiries, amenities, and service recommendations.
- Anticipate guest needs and provide a seamless, personalized spa experience.
- Manage appointments, answer phone calls, respond to inquiries, and assist with daily front desk operations.
- Process transactions accurately and assist with retail sales, gift certificates, and spa offerings, as applicable.
- Maintain a polished, organized, and welcoming reception area.
- Collaborate with spa therapists, colleagues, and management to support the guest journey.
- Communicate guest requests, feedback, and operational needs to appropriate team members.
- Support daily spa operations, including inventory, supplies, facility presentation, and cleanliness.
- Uphold Arch Amenities Group’s service standards, policies, and commitment to exceptional hospitality.
- Contribute to a positive team culture focused on thoughtful service, teamwork, and guest well-being.
Benefits
- Hourly compensation plus retail commission and service commission.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
