Spa Manager

Lodging Dynamics•Sedona, AZ

About The Position

The Spa Manager is responsible for the overall operation of the Spa, including team leadership, inventory management, customer service, and maintaining cleanliness and safety standards. The role promotes a relaxing and rejuvenating atmosphere while ensuring efficient service delivery, strong financial performance, and compliance with company policies and applicable regulations. The manager hires, trains, schedules, evaluates, and supervises Spa team members; oversees equipment, inventory, budgets, and marketing; and supports clients throughout their experience. The position also coordinates departmental work, establishes goals and procedures, addresses concerns, and works with management and external partners. A technical or trade school certification, or equivalent in a related field, is required, along with at least two years of related experience and two years of related supervisory experience. Massage Therapy Certification and an Arizona State License are also required.

Requirements

Technical/trade school certification or equivalent in a related field.
At least two years of experience in a related field.
At least two years of supervisory experience in a related field.
Massage Therapy Certification and Arizona State License.
Ability to understand and follow oral and written directions and communicate effectively in English.
Proven spa management ability, preferably in a similar luxury or wellness setting.
Strong leadership, supervisory, coaching, counseling, mentoring, and team-building skills.
Knowledge of spa treatments, including massages, facials, body treatments, and modality techniques.
Ability to maintain a positive and professional working environment and support diversity and inclusion.
Strong time management, organization, and ability to manage multiple priorities.
Ability to recognize emergencies and take appropriate action.
Emotional intelligence and interpersonal skills to build effective working relationships.
Analytical, problem-solving, accuracy, and precision skills.
Ability to work scheduled shifts, follow timekeeping policies, and comply with labor regulations, including meal and rest break requirements.
Ability to work effectively with frequent interruptions or distractions.
Understanding of how to develop and implement business strategies and interpret and create policies, procedures, and manuals.
Ability to communicate effectively with all levels of management and external stakeholders.
Business acumen in financial management, budgeting, cost control, and revenue optimization.
Ability to listen to, understand, and resolve concerns from management, team members, and customers.
Ability to identify revenue-generating opportunities while managing costs and resources.
Knowledge of industry trends, best practices, regulations, and the current industry landscape.
Ability to work diplomatically with third-party operators and owners and respond appropriately to partner feedback.
Negotiation skills and basic math skills.
Proficiency with spa software systems for scheduling, inventory management, and client records.
Proficiency with Google Docs or Microsoft Word, Google Sheets or Microsoft Excel, and Gmail or Microsoft Outlook; basic knowledge of Google Slides or Microsoft PowerPoint.

Nice To Haves

Spa management experience in a similar luxury or wellness setting.

Responsibilities

Manage day-to-day Spa operations to ensure smooth and efficient service delivery.
Implement and enforce Spa policies and procedures, including safety and hygiene protocols.
Hire, train, supervise, and manage Spa team members, including supervisors, coordinators, therapists, estheticians, wellness providers, and prep attendants.
Schedule staff to provide appropriate coverage and support client satisfaction.
Monitor equipment functionality and coordinate repairs and maintenance.
Conduct performance evaluations, provide feedback, and delegate tasks.
Foster a positive, supportive, and high-performing work environment.
Greet clients, answer inquiries, book appointments, and provide exceptional customer service.
Handle client concerns and complaints professionally.
Promote Spa services and retail products to increase sales.
Monitor and manage the Spa budget, expenses, and revenue; analyze financial reports for trends and improvement opportunities.
Manage inventory and maintain appropriate stock levels of treatment products and retail items.
Develop and execute marketing strategies to attract and retain clients.
Collaborate with Marketing teams on promotional campaigns and packages.
Maintain the Spa's online presence through website updates and social media management.
Maintain attendance, professional appearance, and appropriate uniform or attire; communicate with team members and management and participate in meetings.
Follow safety and emergency procedures, applicable regulations, company policies, and required training and compliance requirements.
Establish departmental policies, procedures, manuals, objectives, and goals.
Assign, monitor, and review work; recruit and interview candidates; orient and train employees; issue corrective action and recommend termination when appropriate.
Investigate and resolve concerns and complaints; create schedules; approve time records and time-off requests.
Assess risks and establish systems to protect organizational assets and ensure safety compliance.
Oversee departmental budgeting and inventory management.
Perform other related duties and responsibilities as assigned.