Spa Manager - Hilton Anatole

Hilton • Dallas, TX

2d

About The Position

The Spa Manager oversees daily spa operations at the Hilton Anatole, managing guest service, product quality, inventory, systems, and departmental budgets to ensure effective performance. The role develops spa menus and implements marketing and merchandising strategies to grow revenue and enhance the guest experience. It also maintains clean, well-kept spa facilities and equipment; monitors service trends and guest feedback to improve satisfaction; and ensures compliance with health, safety, and sanitation requirements. The Spa Manager supervises, coaches, and mentors team members, conducts performance evaluations, supports professional development, and recognizes achievements to build and retain a high-performing team. Hilton describes its workplace culture as centered on hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Requirements

• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and a focus on the now through urgency and discipline.

Responsibilities

• Oversee daily spa operations, including guest service, product quality, inventory, systems, and departmental budgets.
• Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience.
• Maintain spa areas and equipment in clean, well-maintained, and working order.
• Monitor service trends and guest feedback, and implement improvements to enhance guest satisfaction.
• Supervise, coach, and mentor team members; conduct performance evaluations; provide professional development opportunities; and recognize achievements.
• Maintain compliance with health, safety, and sanitation standards to support guest and team member wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed