Event Services Manager - Hilton Anatole

Hilton • Dallas, TX

4d

About The Position

The Event Services Manager oversees event planning and execution at Hilton Anatole, serving as the primary on-property client contact and ensuring events are delivered smoothly and at a high level of service. The role manages event documentation and the transition from Sales to service, resolves issues proactively, and works with clients throughout the event lifecycle to support satisfaction and repeat business. The manager also identifies opportunities to enhance event offerings and revenue, guides team performance, and supports the sales process through site visits and pre-event meetings.

Hilton describes its desired team qualities through its core values: hospitality, integrity, leadership, teamwork, ownership, and focus on the present. The company emphasizes its hospitality culture and support for employees’ career journeys.

Responsibilities

• Manage event documentation and facilitate smooth transitions from Sales to service.
• Serve as the primary on-property client contact to support smooth event execution, resolve issues proactively, and deliver an exceptional event experience.
• Identify upsell opportunities and recommend enhancements to increase contract value and improve the guest experience.
• Maintain strong client communication throughout the event lifecycle to manage expectations, ensure satisfaction, and encourage repeat business.
• Communicate client requirements, direct team members, and provide feedback and coaching to support consistent, high-level service.
• Participate in client site visits and pre-event meetings, demonstrate product knowledge, and help develop event solutions aligned with client needs.
• Use sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed