Spa Manager
About The Position
Hand & Stone Massage and Facial Spa in Leander is seeking an energetic and reliable Spa Manager to help run their operation. This role involves directing and organizing the overall spa operation to maximize profits through exemplary customer service and satisfaction. The ideal Manager will understand collaboration and guide staff to operate with peak efficiency. The individual is responsible for daily operations, focusing on achieving sales targets, effective marketing strategies, and delivering exceptional customer service. The company believes in performance-based remuneration and offers opportunities for creativity and personal progress.
Requirements
- 2 - 3 years of retail, spa or hospitality management experience
- Have a great personality and excellent interpersonal skills!
- Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
- Are a dynamic leader who can manage a diverse staff
- Have great communication skills and connect well with staff and stakeholders
- Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
- Are an empathic individual who can put yourself in someone else’s shoes
Nice To Haves
- Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry
Responsibilities
- Overcome objections during the sales process and increase the membership base
- Create marketing strategies aimed at maximizing revenue and profits
- Perform data analysis that drives business decisions and success
- Use sound judgment, work independently, with minimal supervision
- Plan and direct to meet the daily needs of the operation
- Track staff schedules efficiently to optimize capacity, revenue, and profits
- Maintain the utmost cleanliness and soothing ambiance of the premises
- Manage inventory effectively
- Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints
- Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations
- Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures
- Motivates and empowers the team to achieve high standards
Benefits
- Childcare Discounts
- Growth opportunities
- Competitive compensation
- Commission opportunities and generous bonuses
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
