Spa Manager

Cedar Hill•Cedar Hill, TX

13h

About The Position

The Spa Manager oversees the spa’s daily operations and team, with responsibility for delivering a seamless guest experience and maintaining high service, cleanliness, and safety standards. The role manages staffing and development, scheduling and payroll, hiring, inventory and purchasing, marketing, point-of-sale transactions, bookkeeping, budgeting, and financial performance. The manager also responds to client concerns and works toward the spa’s profitability goals. The posting describes Hand and Stone as having more than 500 locations across the United States and emphasizes respect for guests and employees. The position is with an independently owned and operated Hand and Stone franchisee, which is the employer responsible for employment decisions and conditions. Compensation is $50,000–$55,000 per year. The posting also mentions performance-based bonuses, employee discounts, paid time off, training and development, and opportunities for advancement.

Requirements

Proven management or supervisory experience in the spa or wellness industry.
Strong organizational skills and ability to manage multiple tasks efficiently.
Excellent verbal and written communication skills.
Familiarity with retail math, pricing strategies, and sales management techniques.
Experience with training and development, employee orientation, and performance evaluation.
Knowledge of inventory management practices and bookkeeping principles.
Proficiency in cash handling procedures and POS systems.
Leadership ability focused on team management and motivation.
Negotiation skills and experience with merchandising and marketing strategies.

Nice To Haves

Bilingual or multilingual abilities.

Responsibilities

Manage day-to-day spa operations and ensure a seamless customer experience.
Supervise and train staff, foster a positive work environment, and encourage professional development.
Oversee scheduling, payroll, and orientation for new employees.
Recruit and interview candidates.
Maintain inventory and manage purchasing to ensure supplies are available.
Implement marketing strategies to promote spa services and increase sales.
Use POS systems for transactions, cash handling, and bookkeeping.
Ensure compliance with health and safety regulations and maintain cleanliness standards.
Develop budgets and monitor financial performance to achieve profitability goals.
Provide excellent customer service and promptly address client concerns and feedback.