Spa Manager

Arch Amenities Group•Coral Gables, FL

11d

About The Position

The Spa Manager is responsible for the day-to-day operations of a spa facility, including establishing and meeting budget and financial goals, implementing strategic plans for marketing and staff training, coordinating with other revenue centers on the property, and representing the facility and Arch Amenities Group professionally. The manager leads and motivates staff to achieve operational goals and exceed guest expectations. The role oversees facility standards, procedures, reporting, maintenance, staffing, guest service, marketing, security, budgeting, sales, inventory, reservations, and regulatory compliance. The manager is also responsible for integrating the spa with the hotel's overall operations and positioning it effectively in the marketplace.

Requirements

Bachelor's degree or comparable spa management experience.
At least 2 years of successful spa management experience.
Knowledge of professional spa services and treatments.
Knowledge of retail operations and inventory systems.
Effective leadership skills and a strong work ethic.
Excellent customer service skills.
Ability to stay organized, work efficiently, and handle multiple duties simultaneously.
Creativity in marketing and promotions; sales orientation.
Energetic, enthusiastic, and motivational approach.
Professional manner, discretion, and appearance.
Excellent verbal and written communication skills.
Ability to show initiative and make decisions.
Availability for varied work hours, including nights, weekends, and holidays.
Proficiency with spa software such as Spa Biz, Spa Soft, or Visual One, and Microsoft Office products.
CPR/First Aid certification.
Physical condition sufficient to project the health and wellness ideals of the spa environment.
Ability to perform essential functions involving sitting or standing, walking, using hands and fingers, climbing or balancing, stooping or kneeling, communicating, seeing, lifting or carrying weight up to and over 50 pounds, and working around chemicals, odors, noise, and varying indoor or outdoor temperatures.

Responsibilities

Maintain Arch Amenities Group experience and brand standards for members and guests, and follow facility and company policies.
Develop a comprehensive facility operations manual covering services, administration, and maintenance.
Prepare monthly and yearly management reports, including facility statistics, operational summaries, concerns, and recommended changes for the client with Account Executive approval.
Submit required paperwork and financial reports according to company policy.
Develop and maintain facility maintenance procedures and checklists, conduct preventative maintenance, and track repairs.
Maintain monthly inventory of supplies, equipment, and products.
Write articles or press releases for the facility when applicable.
Recruit, interview, hire, train, and maintain a fully staffed team of service providers.
Conduct staff meetings and training workshops to ensure staff understand services, products, programs, and activities.
Provide supervisory coverage through a Manager on Duty system.
Assess employee progress, coach and train staff, provide fair and consistent discipline, participate in annual performance evaluations, and assist with terminations when necessary.
Deliver excellent customer service, monitor guest feedback, and follow up on guest requests and comments.
Create and implement timely marketing and public relations strategies.
Ensure facility access is limited to members and guests and that the facility remains safe and secure.
Manage scheduling efficiently and make adjustments to meet budget guidelines.
Integrate the spa and fitness facility into the hotel's overall operations.
Conduct competitive analysis and position the spa within its marketplace.
Contact conference groups and promote spa services to attendees.
Develop and implement a retail sales plan and establish service and retail goals for staff.
Develop seasonal utilization schedules for budgeting and payroll management.
Analyze service costs and control professional product usage through an inventory control system.
Provide financial information to corporate and client accounting for accurate daily sales and financial performance reporting.
Maintain an effective inventory system with par stock levels for spa equipment and supplies.
Ensure compliance with state licensing and health requirements.
Establish reservation procedures using spa software or a manual reservation system.
Prepare incident or accident reports and forward them to Corporate Risk Management and the Arch Amenities Group Operations Director.
Perform other duties as assigned.