Spa Manager (FT)

EVANS HOTELS LLC•San Diego, CA

8d•$80,000 - $85,000•Onsite

About The Position

The Spa Manager leads the day-to-day operation of The Catamaran Spa, San Diego’s beachfront spa at the Catamaran Resort Hotel and Spa. The role is responsible for delivering an exceptional guest experience, fostering a positive team culture, and maintaining high standards of service and operational excellence. Working closely with the Spa Director, the manager takes ownership of daily operations, team leadership, guest experience, and proactive problem-solving. The position oversees staffing, scheduling, reservations, facility presentation, safety, compliance, operational performance, inventory, and expenses. The manager coaches and develops employees, addresses guest concerns, works with other departments, and supports spa programming and business goals. The position is full-time, based in San Diego, and requires availability to work weekends and holidays. The stated annual salary range is $80,000–$85,000, depending on experience and qualifications.

Requirements

At least 3 years of relevant experience and/or training; a combination of experience, education, and/or training may be substituted for either requirement.
Ability to maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
Availability to work weekends and holidays.
Ability to stand, kneel, and squat for prolonged periods, up to and including an entire shift.
Ability to lift up to 25 lbs.

Nice To Haves

Previous experience in a similar position in a hotel or similar industry.
Experience running a shift, scheduling, performance management, problem-solving, and day-to-day operations.
Hospitality and customer service skills.
Experience with Book4Time or similar spa booking or management software.

Responsibilities

Lead and manage the Spa’s day-to-day operations, maintaining a visible and engaged presence with guests and team members.
Foster a positive, professional, collaborative, and accountable team environment that prioritizes employee engagement, development, communication, and well-being.
Lead, coach, develop, and motivate Spa employees while setting clear expectations and performance standards.
Oversee scheduling, daily staffing, reservation flow, and operational coverage.
Use spa booking and operational software to manage reservations, scheduling, reporting, and daily operations.
Ensure exceptional guest service and take ownership of guest concerns and service recovery.
Anticipate and proactively address staffing, facility, guest, and team concerns.
Maintain high standards of cleanliness, sanitation, safety, and facility presentation.
Ensure compliance with applicable licensing and regulatory requirements.
Maintain knowledge of treatment modalities, wellness trends, products, and industry standards.
Partner with other departments to support seamless communication and a cohesive guest experience.
Support Spa activities, programming, special events, and other departmental initiatives.
Monitor operational performance, productivity, inventory, and expenses and support the Spa’s financial goals.
Partner with the Spa Director on departmental priorities, team development, business performance, and longer-term initiatives.
Keep the Spa Director informed about daily operations, challenges, and opportunities; work together to identify solutions, make informed decisions, and seek guidance when needed.
Perform additional duties and responsibilities as directed by the leadership team.

Benefits

Referral bonuses for hires at Evans Hotels properties: $1,000 for Culinary, Engineering, and Housekeeping roles and $350 for all other roles.
Discounted hotel rooms for employees, family, and friends.
Free employee parking and/or a discounted MTS Pronto card.
Free meals and refreshments during working shifts.
Career advancement opportunities.
Health insurance, including SIMNSA.
Dental insurance.
Vision insurance.
401(k) with matching.
Life insurance.
Sick time and vacation time.
Discounts on cell phone bills, shoes, gym memberships, and more.
Hands-on manager and leadership training.
Employee appreciation days and staff awards and recognition.
Company-wide beach clean-ups and volunteer opportunities.