Spa Manager

VO Spa Two • Rochester, MI

5d

About The Position

The Spa Manager is responsible for the overall operation and performance of V/O Med Spa Rochester. The role ensures the spa meets or exceeds guest service and sales expectations for its services and treatments, achieves financial objectives and monthly revenue projections, and keeps expenses within the provided budget. The manager develops an inspiring team and work environment; coaches and trains staff; prepares for and leads staff meetings; prepares payroll; nurtures leads; and oversees retail, service, and treatment sales.

Primary functions include outstanding guest service and satisfaction, revenue generation and enhancement, staff management and training, payroll and inventory management, financial management, and special events programming and marketing. The role requires a thorough knowledge of spa services, strong interpersonal and communication skills, customer service orientation, and comfort consulting patients about cosmetic and non-cosmetic treatments.

Requirements

• Management experience.
• A thorough knowledge of spa services.
• Excellent interpersonal skills.
• Effective communication skills.
• Customer service orientation.
• Excellent conflict management and problem-solving skills.
• Strong organization, responsiveness, adaptability, and flexibility.
• Time management and self-management skills.
• Comfort consulting patients regarding cosmetic and non-cosmetic treatments.
• Ability to stand for extended periods.
• Ability to lift at least 30 pounds.

Responsibilities

• Oversee the overall operation and performance of the spa.
• Ensure the spa meets or exceeds guest service and sales expectations.
• Meet financial objectives and monthly revenue projections for retail, services, and treatments.
• Develop an inspiring team and work environment.
• Coach and train staff.
• Prepare for and lead staff meetings.
• Prepare payroll.
• Nurture leads.
• Maintain expenses within the provided budget.
• Provide outstanding guest service and satisfaction.
• Generate and enhance revenue.
• Manage staff, inventory, and finances.
• Program and market special events.

Benefits

• Bonus structure based on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed