Spa Manager

ETC•Santa Monica, CA

1d•Onsite

About The Position

ETC Hotels is seeking a Spa Manager for One Spa at Shutters on the Beach and Sea Spa at Casa del Mar in Santa Monica. The Spa Manager is responsible for the day-to-day operations of both spas, including supporting the spa team with staff training, acting as the liaison to other revenue centers on property, and professionally representing the facility and ETC Hotels. The Spa Manager must have the ability to lead and motivate staff to achieve goals and exceed guest expectations.

Requirements

One to two years experience in spa management
Luxury spa experience
Knowledge of professional spa services and treatments
Effective leadership skills and a strong work ethic
Excellent customer service skills
Efficient, well organized, and able to handle a variety of duties simultaneously
Sales oriented with the ability to create initiatives for the revenue generation.
Energetic, enthusiastic and motivational
Professional manner, discretion, and appearance
Excellent verbal and written skills
Ability to show initiative and make decisions
Proficient in spa software and Microsoft Office products
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects

Responsibilities

Ensure an effective communication process is in place with spa staff and other departments in the hotel
Hands-on support for the spa operations; spending specific time covering the front desks of both spas.
Supervise overall operations of the fitness and spa facilities, including short and long-range strategic planning so that the business operates cost effectively and efficiently.
Ensure routine maintenance of all spa and fitness equipment are kept along with the highest level of cleanliness and operation throughout spa.
Ensure adherence of hotel, spa and facility policies
Develop relationships with vendors to align with the vision of ONE and Sea Spa.
In coordination with the Directors of Operations, oversee ensuring solutions meet strategic objectives and quality standards within time, resource and financial goals
Prepare budget and compare to ensure proper execution and forecasting.
Interview and select job applicants effectively supervise, discipline, mentor and give performance evaluations for Spa employees
Lead the Spa in establishing and executing departmental goals
Monitor inventory and coordinate purchasing
Implement (develop if needed) standard operating procedures training protocols and inventory control
Implement effective staff training plans for all areas of spa operations
Monitor comparison of the spa actual performance to Forecast / budget
Responsible for staffing, coordinating and supervising employees and is expected to provide a welcoming, safe, enjoyable and service-oriented environment for members and guests
Check on completed repair and maintenance works to ensure that established standards have been met