Spa - Spa Manager

Omni Hotels & Resorts•Bedford, PA

15h•Onsite

About The Position

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort. Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself. The Spa Manager is responsible for managing the overall direction, coordination and evaluation of the spa operations with the Director of Spa.

Requirements

Must be flexible with work schedule and able to work weekends and holidays.
Must be able to communicate effectively.
Familiarization with Resort Suite.
Must be able to interact with people in a professional manner under pressure.
Follow all aspects of job safety.
Understand that the job may require bending, stooping, and lifting of materials of moderate weight.

Nice To Haves

Minimum 1 year previous Spa management experience is strongly preferred.
CPR and First Aid certification is desired.

Responsibilities

Assist with the day-to-day operation of the spa.
Assist the Spa Director by providing department with the leadership necessary to attain their business goals and objectives.
Interact with guests as needed to ensure optimum guest service and satisfaction. Analyze and translate guest interactions into service and facility improvements.
Respond to employee and guest needs with genuine concern and a sense of urgency.
Assist with the development of business strategies and project plans to ensure that the design and implementation of new concepts, methods, and policies and procedures relating to the Spa are aligned with company and department goals.
Adhere to all standard policies and procedures.
Perform all employee and guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to employee and guest satisfaction.
Develop a professional and on-going relationship with employees and guests. Discussion of internal matters of any sort with guests is not permitted.
Communicate thoroughly, clearly and concisely across departments and through levels within the company.
Keep work area neat, clean and organized at all times.
Attend Omni required training classes and department meetings, assisting Spa Director with facilitation when required.
Manage, coach and direct the Spa Management Operations team.
Prepare and submit accurate and timely payroll data.
Participate in the hiring process.
Participate in coaching, developing and training staff.
Participate in performing performance reviews.
Oversee and participate in the scheduling process for your specific areas of responsibility.
Assist with the preparation and adherence of the spa budget.
Ensure that the daily performance goals and responsibilities are being met consistently, effectively and efficiently.
Enforce Omni standards of appearance of Spa facilities.
Enforce Omni standards of appearance, cleanliness, graciousness and service among staff.
Must maintain client and spa business confidentiality/privacy at all times.
Perform other job-related duties as directed by Spa Director.