Spa Manager

Pyramid Global Hospitality

20h•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment focused on diversity, growth, development, and wellbeing. The company offers comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, employee rates on hotel stays, and ongoing training and development. Pyramid Global Hospitality operates over 230 properties worldwide. The OKANA Resort and Indoor WaterPark, located along the Oklahoma River in the Horizons District of Oklahoma City, offers exceptional career opportunities. This resort features a dynamic indoor waterpark, over 400 guest rooms and suites, various dining options, and 30,000 square feet of meeting and event spaces. The Spa Assistant Manager role at OKANA Resort is responsible for supporting the Spa Director in all operations of the resort’s day spa. This includes leading a team of spa professionals, developing and implementing business strategies, and ensuring a positive customer experience. The role also involves training the team in OKANA service protocols and maintaining a clean and safe environment for staff and customers. The Spa Assistant Manager will assume a leadership role in the Spa Director's absence and collaborate with Guest Services and Food & Beverage teams to promote the spa to guests.

Requirements

High School graduate
Minimum of 3 years’ experience in spa management, including relevant and required spa certifications.
Strong marketing skills to promote the spa to hotel guests and the public.
Strong interpersonal skills; customer-centric approach.
Read, write and speak English fluently.
In depth working knowledge of spa services, treatments, and products and the ability to train the team in each area.
Working knowledge of accounting processes, including payroll, budgeting and revenue/expense management.
Computer proficiency with spa POS systems and product controls and inventory.

Nice To Haves

Bachelor’s degree in business or hospitality is a plus.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain all Spa functions in compliance with sanitation laws.
Ensure compliance with all Pyramid Global Hospitality policies and procedures.
Investigate and resolve quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in department.
Maintain procedures for collecting payments for all services.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Pyramid Global Hospitality policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all spa-related guest correspondence.
Review all daily specials for quality and pricing.
Conduct or assist in scheduling training.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control.
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu/Services development – spa concepts.
Participate in the development of the annual budget.
Annually shop competitors.