Spa Manager

Shopping Center Management d b a Turnberry Associates•Delray Beach, FL

16h

About The Position

We are seeking a dynamic and service-driven Spa Manager to oversee daily spa operations and deliver an exceptional wellness experience for our members and guests. This leadership role is responsible for driving revenue, managing a high-performing team, and ensuring the highest standards of service, cleanliness, and overall guest satisfaction.

Requirements

Previous experience in spa or hospitality management, preferably in a luxury environment
Strong leadership, team development, and interpersonal skills
Proven ability to drive sales, meet financial goals, and manage budgets
Excellent customer service skills with a focus on creating elevated guest experiences
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency with booking systems, POS systems, and Microsoft Office
Ability to communicate clearly and professionally, both verbally and in writing
High attention to detail and commitment to operational excellence
Flexibility to work evenings, weekends, and holidays as needed
Ability to stand for extended periods and lift up to 25–50 pounds as required

Responsibilities

Oversee day-to-day spa operations, including scheduling, appointments, and staff coordination
Lead, train, and motivate spa team members to deliver exceptional service and meet performance goals
Drive retail sales and service bookings through training, promotions, and strategic initiatives
Ensure all spa policies, procedures, and service standards are consistently followed
Provide a high level of guest service by greeting, assisting, and resolving concerns promptly and professionally
Manage booking systems, POS operations, and daily reporting to ensure accuracy and efficiency
Handle guest inquiries via phone and email in a timely and professional manner
Coordinate spa events, promotions, and marketing initiatives to increase engagement and revenue
Monitor inventory levels, order supplies, and support overall cost control efforts
Conduct cash handling procedures, including daily reconciliation and reporting
Collaborate with other departments to ensure seamless guest experiences
Maintain cleanliness, safety, and presentation standards throughout the spa
Recruit, interview, and support onboarding of new spa team members
Stay current on industry trends and implement best practices
Promote environmentally friendly and sustainable spa practices
Perform other duties as assigned