Spa Manager

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

6d

About The Position

We are seeking a dynamic and experienced Spa Manager to oversee the daily operations of our luxurious hotel spa. The ideal candidate will be passionate about wellness and committed to providing exceptional guest experiences. This role requires strong leadership, organizational skills, and a keen eye for detail.

Requirements

• Proven experience as a Spa Manager or similar role
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Knowledge of spa treatments, products, and industry trends
• Ability to work flexible hours, including weekends and holidays
• Passion for wellness and a commitment to providing exceptional guest experiences
• At least 18 years of age
• Previous experience in spa management
• Computer skills
• Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone
• Thorough knowledge of hotel services and facilities

Nice To Haves

• Degree in Hotel/Spa Management
• Fluency in Spanish

Responsibilities

• Oversee the day-to-day operations of the spa, ensuring smooth and efficient running.
• Manage staff schedules, including hiring, training, and performance evaluations.
• Maintain high standards of cleanliness, hygiene, and safety throughout the spa.
• Monitor inventory levels of products and supplies, and place orders as needed.
• Ensure compliance with all local, state, and federal regulations.
• Develop and manage the spa's budget, including revenue and expense tracking.
• Analyze financial performance and identify opportunities for cost reduction and revenue growth.
• Implement strategies to maximize profitability and minimize operational costs.
• Deliver exceptional guest service, ensuring a relaxing and rejuvenating experience.
• Handle guest inquiries and complaints promptly and professionally.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Promote spa services through marketing initiatives, including social media and email campaigns.
• Collaborate with the hotel's sales team to create spa packages and promotions.
• Build relationships with local businesses and community organizations.

Benefits

• Competitive compensation package
• Opportunities for professional development and training
• Employee discounts on hotel services and products
• A supportive and collaborative work environment
• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees