Spa Manager

Hand & Stone - 300 Commerce Blvd - Stroudsburg, PA•Stroud Township, PA

About The Position

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation. The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work! Please come join us if you: Have a great personality and excellent interpersonal skills! Accountability is at your core and illustrate ability to hold others to exceeding standards Are a dynamic leader who can manage a diverse staff Have great communication skills and connect well with staff and guests Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations) Are an empathic individual who can put yourself in someone else’s shoes Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Requirements

Have a great personality and excellent interpersonal skills!
Accountability is at your core and illustrate ability to hold others to exceeding standards
Are a dynamic leader who can manage a diverse staff
Have great communication skills and connect well with staff and guests
Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
Are an empathic individual who can put yourself in someone else’s shoes

Nice To Haves

Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities

Overcome objections during the sales process and increase the membership base
Create strategies aimed at maximizing revenue and profits
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
Motivates and empowers the team to achieve high standards.