Spa Manager

VO Spa One•West Bloomfield Township, MI

1d•Onsite

About The Position

V/O Med Spa West Bloomfield is looking for an amazing addition to our team! If you have management experience, a love for beauty and an infectious personality then being a Spa Manager at V/O is the place you want to be! The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, coaching and training staff, preparing for and leading staff meeting, preparation of payroll, lead nurturing, and ensuring that expenses are maintained within the budget provided.

Requirements

Management experience
A love for beauty
An infectious personality
Responsible
Options, techniques and treatment plans
Problem Solver
Relationship oriented
Continuous improvement mentality
Effective communication
Time management/self management
Possess a thorough knowledge of spa services
Possess excellent interpersonal skills
Customer service orientation
Possess excellent conflict management skills
Possess excellent problem-solving skills
Comfortable consulting patients regarding cosmetic and non cosmetic treatment
Sales-oriented

Nice To Haves

Ethical
Positive attitude
Enthusiastic
Team orientation
Self-motivated
Self-directed
Empathetic
Creative
Tenacious
Integrity
Honesty
Trustworthy
Outgoing
Detail Oriented
Organized
Responsive
Adaptive and flexible

Responsibilities

Providing outstanding Guest service and satisfaction
Revenue generation and enhancement
Staff management and training
Payroll and inventory management
Financial management
Special events programming and marketing
Ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered
Developing an inspiring team and work environment
Meeting all financial objectives for the spa
Meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales
Coaching and training staff
Preparing for and leading staff meeting
Preparation of payroll
Lead nurturing
Ensuring that expenses are maintained within the budget provided