Spa Manager

Marriott•Albuquerque, NM

6h•Onsite

About The Position

The Spa Manager has responsibility for supervising and coordinating the activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas. The position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Requirements

High school diploma or GED
2 years experience in the spa, guest services, or related professional area.

Responsibilities

Supervising and coordinating activities of employees delivering spa services.
Ensuring guest and employee satisfaction.
Achieving the operating budget.
Assuming the responsibilities of the Spa Director in their absence.
Ensuring all employees have the proper supplies, equipment, and uniforms.
Managing supplies and equipment inventories within budget.
Maintaining cleanliness of the spa and related areas and equipment.
Understanding the impact of the department’s operations on overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Setting a positive example for guest relations.
Interacting with guests to obtain feedback on product quality and service levels.
Handling guest problems and complaints.
Empowering employees to provide excellent customer service.
Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement.
Striving to improve service performance.
Soliciting employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
Ensuring employees understand expectations and parameters.
Bringing issues to the attention of the department manager and Human Resources as necessary.
Observing service behaviors of employees and providing feedback to individuals.
Participating in employee progressive discipline procedures.
Participating in an on-going employee recognition program.
Reviewing comment cards and guest satisfaction results with employees.
Supporting a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Supervising on-going training initiatives and conducting training when appropriate.
Establishing and maintaining open, collaborative relationships with employees and ensuring employees do the same within the team.
Celebrating successes and publicly recognizing the contributions of team members.
Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process.
Assisting the Spa Director in managing the day-to-day operations of the spa as necessary.