Spa Manager

Water's Edge Resort and Spa•Westbrook, CT

1d•$25 - $30

About The Position

Water’s Edge Resort and Spa is currently accepting applications for our Spa Manager position. The Spa Manager will strive to ensure that we exceed guests’ expectations and lead in a positive manner. The Spa Manager is tasked with managing all aspects of the spa including our fitness center, indoor pool and gift shop operations.

Requirements

1 year as a Manager of Spa, Hotel, or similar hospitality position
Thorough knowledge of spa services, cost and labor controls
Excellent organizational and communication skills with a passion for creating memorable guests' experience
Ability to work well under pressure and balance multiple priorities and assignments
Proven capability to lead, manage and motivate people
Flexible schedule a must, nights, weekend and holiday availability required
Ability to communicate effectively both verbally and written in English
Required to stand for long periods, walk, climb stairs, balance, stoop, kneel, crouch, bend stretch and twist or reach, push pull or lift up to 50 lbs. continuous repetitive motions

Responsibilities

Be an active, visible leader that works as part of the Spa Front Desk team
Administer staff and client scheduling for maximum revenue generation and profitability
Demonstrate an exceptional level of professionalism for the staff to emulate
Create a motivating environment of sincerity, warmth and fun for staff and guests
Anticipate workflow challenges and offer solutions
Anticipate, identify and ensure customer needs are being met in the best possible way
Possess strong interpersonal, written and oral communication skills
Interpret P&L Report and provide expertise on Revenues and Expenses
Use financial plans for spotting trends, measuring productivity and monitoring progress
Control ongoing service and product margin analysis to ensure profitability
Maintain a competitive menu of services
Create ongoing in-house promotions and activities to stimulate sales, staff and customers
Guide staff to become caring problem solvers, cooperative, accommodating and fair
Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
Uphold front desk procedures in the booking and handling of customers
Work under pressure, consistently meets deadlines, due dates and service times
Manage team members fairly, respectfully and by holding them accountable with corrective action according to company policy
Ordering of products and supplies, monthly inventory for the Spa and Gift Shop
Manage scheduling and payroll
Oversee interviews, hiring and training of new staff
Manage department budgets, specifically relating to food cost
Attend departmental meetings
Other duties as assigned