Spa Group Sales Coordinator

Marriott•Irving, TX

11d

About The Position

The Spa Group Sales Coordinator supports Sales & Marketing by performing general office duties and preparing sales-related documents throughout the sales process. The role promotes brand awareness, assembles information packages, uses sales techniques to maximize revenue while maintaining guest loyalty, and enters, retrieves, reconciles, and verifies sales-process information in relevant software. The coordinator answers guest questions about property facilities and services and serves as a client point of contact by phone and email. The position requires following company policies and procedures, maintaining a clean and professional appearance, protecting confidential information and company assets, and providing courteous guest service. The coordinator communicates professionally, prepares and reviews written documents accurately, builds positive working relationships, supports team goals, responds to employee concerns, and complies with quality assurance standards. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Nice To Haves

No supervisory experience is required.
No license or certification is required.

Responsibilities

Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, and copying.
Prepare sales-related documents throughout the sales process, such as proposals, contracts, and banquet event orders.
Promote awareness of the brand image internally and externally.
Gather materials and assemble information packages, including brochures and promotional materials.
Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
Enter, retrieve, reconcile, and verify sales-process information, such as commissions, leads, and third parties, in relevant software.
Answer guest questions about property facilities and services, including operating hours, rates, room types, packages, promotions, entertainment, restaurants, and special events.
Serve as the point of contact for clients and respond to questions and requests by phone and email.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; maintain confidentiality and protect company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.