Spa Front Desk - Concierge

Horseshoe Bay Resort•Horseshoe Bay, TX

About The Position

The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. The role delivers an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique. The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement. The position involves opening and closing spa and fitness facilities, welcoming guests, coordinating appointments, recommending services and products, sharing knowledge of spa and fitness offerings, conducting facility tours, and responding to guest inquiries. The role requires strong customer service, communication, organization, and multitasking skills in a fast-paced environment.

Requirements

Previous customer service experience.
High school diploma or equivalent.
Basic computer proficiency and math skills.
Strong communication, interpersonal, and telephone etiquette skills.
Ability to anticipate and meet guest needs in a service-focused environment.
Professional, positive, and energetic demeanor.
Strong multitasking and organizational skills.
Ability to perform effectively in a fast-paced environment.
Team-oriented mindset with strong collaboration skills.

Nice To Haves

Experience in a spa, fitness, hospitality, or wellness setting.

Responsibilities

Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures.
Greet guests and facilitate seamless check-in and check-out experiences.
Schedule, modify, and cancel spa and fitness appointments accurately.
Promote and recommend services, packages, and retail items through upselling and cross-selling.
Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities.
Maintain awareness of service contraindications and product knowledge.
Conduct facility tours and assist guests with general inquiries.
Ensure a consistently high standard of customer service and guest satisfaction.
Provide occasional coverage at the Tennis Retail Boutique.

Benefits

Medical, dental, and vision insurance.
401(k) with employer match.
Paid time off and paid holidays.
Short-term and long-term disability.
Critical illness and accident insurance.
Associate Relief Fund.
Weekly meal subsidies.
Golf and resort amenity access.
Discounts on retail and dining at the resort.
Employee discounts at Crescent Hotels & Resorts nationwide.
Professional development opportunities, including the Manager-in-Training (MIT) program.
Associate events and engagement activities.