Spa Front Desk Concierge - Part Time

CoralTree Hospitality • Ivins, UT

12d • Onsite

About The Position

The Spa Front Desk Concierge is the first and last point of contact for spa guests at Black Desert Resort, a luxury destination in Southern Utah. The role welcomes guests, manages appointments, provides information about spa services and amenities, and supports smooth spa operations. It requires warmth, organization, attention to detail, and a commitment to exceptional guest service in a tranquil luxury setting. This is an onsite, year-round, part-time position at the Black Desert Resort spa, paying $16–$18 per hour. Compensation decisions depend on a variety of factors.

Requirements

• Strong communication and guest service skills.
• Professional appearance and demeanor.
• Ability to work in a calm yet demanding, potentially high-pressure, structured environment.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• At least one year of front desk, concierge, or spa experience preferred.
• Knowledge of spa services and wellness products is a plus.
• Proficiency with scheduling or point-of-sale systems such as Mindbody, Book4Time, or SpaSoft.

Responsibilities

• Warmly greet spa guests and members, assisting with check-in, check-out, and orientation to spa facilities.
• Answer phones and respond to guest inquiries professionally and promptly.
• Schedule, modify, and confirm appointments using spa management software.
• Maintain working knowledge of spa services, providers, availability, and retail offerings.
• Offer personalized recommendations based on guest needs and preferences.
• Accurately process payments, gift card transactions, gratuities, and retail sales.
• Assist with locker room and relaxation lounge oversight, ensuring cleanliness and readiness.
• Communicate special requests, service delays, and guest preferences to spa providers.
• Handle guest issues or complaints discreetly and escalate them to management when necessary.
• Maintain inventory of robes, amenities, and retail displays.
• Support a peaceful, professional, guest-centered spa environment.
• Attend mandatory orientations and trainings.
• Perform other duties as assigned.

Benefits

• 401K with company match
• Employee dining room
• Exclusive resort discounts
• Employee complimentary hotel stay program
• Opportunities for professional growth and advancement in the hospitality industry

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed