Spa Front Desk Agent

Tommy Bahama Miramonte Resort & Spa•Indian Wells, CA

About The Position

The Spa Front Desk Agent helps create an exceptional spa experience from a guest’s arrival through the end of their visit. As one of the first and last points of contact, the agent welcomes guests, assists with appointments and spa recommendations, answers questions, provides tours, processes payments and retail purchases, and supports guests throughout their spa experience. The role requires balancing multiple priorities in an environment that may shift from calm to fast-paced. Success calls for genuine hospitality, strong communication, attention to detail, teamwork, and the ability to anticipate guest needs. The position is paid at an hourly rate of $18.50.

Requirements

High school diploma or equivalent.
Strong verbal communication skills.
Previous guest service or customer service experience.
Warm, welcoming, and professional personality, with a genuine passion for hospitality and exceptional guest service.
Excellent verbal communication and listening skills.
Ability to remain calm and professional under pressure.
Strong organization and prioritization skills.
Excellent attention to detail and problem-solving abilities.
Ability to multitask effectively in a changing environment.
Positive and cooperative approach to teamwork.
Comfort recommending and selling spa services and retail products.
Ability to effectively handle guest concerns and challenging situations.
Dependable and flexible availability based on business needs, including weekends, evenings, and holidays.

Nice To Haves

Previous spa, hotel, resort, or hospitality experience.
Previous front desk, reservations, retail, or guest-service experience.
Experience working effectively in both fast-paced and slower-volume environments.

Responsibilities

Warmly welcome and assist spa guests and visitors, creating a friendly, professional, and relaxing first and last impression.
Answer guest questions accurately and courteously, provide spa tours, and help guests become comfortable with the spa environment and amenities.
Assist guests throughout their spa experience, including coordinating requests and lunch orders when needed.
Anticipate guest needs and identify thoughtful opportunities to surprise and delight guests.
Respond professionally to guest concerns, help resolve issues when possible, and communicate guest needs and concerns to Spa leadership as appropriate.
Answer incoming telephone calls promptly and professionally.
Schedule, modify, and confirm spa appointments.
Learn the spa treatment menu to help guests select services, and recommend appropriate service enhancements and future treatments.
Check guests in and out accurately and efficiently.
Process payments, billing, discounts, and other transactions according to established procedures.
Support retail sales by learning about spa products and recommending appropriate self-care products.
Maintain accurate guest and appointment information.
Complete assigned daily opening, closing, and operational checklists.
Maintain a clean, organized, welcoming, and professional front desk and reception area.
Perform assigned light cleaning, including dusting designated areas and removing reception-area trash.
Maintain workspaces, equipment, and tools according to established cleanliness and sanitation standards.
Monitor supplies and communicate reordering needs to Spa leadership.
Promptly report equipment or maintenance concerns.
Learn about relevant spa equipment and established emergency procedures.
Assist with other spa operational needs as business demands require.
Collaborate with Spa team members to provide a seamless guest experience.
Communicate clearly and professionally with service providers, Spa leadership, and resort departments.
Contribute to a healthy, respectful, and positive working environment; model strong guest service, conflict resolution, and safety practices.
Remain productive and attentive during both high-volume and slower periods.
Perform additional duties as needed to support the Spa’s service, financial, and operational goals.