Spa Experience Coordinator

AccorHotel • Los Angeles, CA

6d • Onsite

About The Position

The Spa Experience Coordinator is the first point of welcome for spa guests at Fairmont Century Plaza in Los Angeles. The role guides guests to appropriate treatments, arranges spa visits, and supports a welcoming, relaxing guest experience. Reporting to the Assistant Director of Spa, the coordinator handles guest inquiries and appointments, recommends services, coordinates group reservations and events, responds to guest needs, and processes payments. The position is part-time and permanent.

Requirements

• Strong interpersonal skills and a genuine guest-service mindset.
• Warm, polished presence that reflects a positive, healthy lifestyle.
• Calm, solution-focused approach in busy or challenging situations.
• Ability to multitask and manage time effectively.
• Comfort with computers, cash handling, and basic accounting.
• Flexible availability, including evenings, weekends, and holidays.
• Must provide proof of eligibility to be employed in the United States.

Nice To Haves

• Previous experience in a luxury spa, hotel front desk, or other guest-facing role is preferred.
• Experience with Book4Time or a similar booking system is an asset.

Responsibilities

• Greet guests warmly and manage timely check-ins and check-outs.
• Respond professionally and courteously to phone, email, and in-person inquiries from hotel guests, local clients, and prospective visitors.
• Maintain thorough knowledge of treatments, services, and spa offerings, and help guests choose suitable experiences.
• Book, modify, and cancel spa, fitness, and wellness appointments in Book4Time.
• Recommend additional treatments and create personalized itineraries for spa and hotel guests.
• Coordinate group spa reservations, special events, and departmental projects.
• Reconfirm bookings and sales in detail.
• Respond promptly to guest requests and concerns, take appropriate action, and follow up to ensure guest satisfaction.
• Provide special attention to guests with unique needs or requiring service recovery.
• Communicate guest needs and concerns to the Spa Manager or Manager on Duty.
• Handle payments and cash accurately.
• Participate in department meetings and training.

Benefits

• Discounted hotel rooms and food and beverage rates at sister properties worldwide.
• Learning programs through company Academies.
• Career development opportunities within Century Plaza and across the world.
• Opportunity to participate in Corporate Social Responsibility activities such as Planet 21 and WATCH.
• Health benefits.
• 401(k).
• Spa discounts.
• Complimentary meals.
• Other perks.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed