Experience Specialist (Med Spa Coordinator)
About The Position
Viva, an Austin-based day and med spa, is seeking an Experience Specialist (also described as a Med Spa Patient Coordinator) to provide five-star hospitality and coordinate the day-to-day operations of med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments. The role calls for strong customer service and sales skills, a collaborative approach, and a warm, calm, nurturing demeanor. The coordinator is expected to focus on increasing average ticket price, rebooking, cross-booking, and upgrades, while meeting key performance indicators and contributing to business growth. Viva describes itself as a locally owned, fast-growing company with four locations in Central Austin and Round Rock, and emphasizes a safe, nourishing workplace and a fun, caring culture. Applicants should submit a resume and cover letter. A background check is required due to the personal nature of the business.
Requirements
- At least one year of professional experience in a med spa or day spa.
- Ability to work weekends, evenings, and holidays on a rotating schedule.
- Willingness to make a minimum one-year commitment to the department.
- Warm, calm, and nurturing demeanor.
- Strong five-star customer service skills.
- Efficient time management and attention to detail, with the ability to think on one's feet.
- Sales drive and motivation to exceed KPIs; motivated by incentives and education.
- Responsibility, a wellness-oriented team-player attitude, and a strong work ethic.
- Curiosity and an ability to build relationships and engage people.
- Ability to inspire, educate, and grow business.
- Professional written and verbal communication skills.
- Computer knowledge and working experience with MS Office and/or Google Drive.
- Ability to pass a background check.
Responsibilities
- Coordinate and oversee day-to-day operations of med spa services, including laser treatments, injectables, and other advanced aesthetic and wellness treatments.
- Deliver five-star customer service and hospitality to med spa guests.
- Focus on average ticket price, rebooking, cross-booking, and upgrades.
- Work toward sales KPIs and contribute to growing the business.
- Build relationships with and engage guests; inspire and educate them about services.
Benefits
- Health, dental, and vision benefits at 30 hours per week.
- One week of PTO at 30 hours per week.
- 2% matching 401(k) at 20 hours per week.
- Three weeks of paid parental leave after one year of employment.
- Discounts on spa and med spa services and retail.
- Ongoing training and opportunities to grow.
- Incentive and bonus potential.
- Pay described as among the highest in the industry.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
